Overview
Join to apply for the Veterinary Receptionist (Maternity Leave) role at IVC Evidensia. We are looking for an enthusiastic and welcoming Receptionist to join our team at our Whorral Bank hospital. You will have a vital role in welcoming our clients and their pets, dealing with queries, taking payments and managing bookings, both face to face and through telephone calls. The role is busy and engaging and duties are varied. This position may be stressful and emotional due to the urgent and emergency nature of some work.
Employment details
We would like someone for 27.5 hours/week, Monday-Friday 08:30-14:00, with a share of Saturday rota, on a fixed term basis for 1 year.
Responsibilities
* Welcome clients and their pets; handle queries and provide information.
* Take payments and manage bookings (in person and by telephone).
* Support a busy, varied workload in a dynamic, fast-paced environment; assist with urgent and emergency cases as needed.
Applicant requirements
* Can-do, proactive attitude with a strong track record in delivering exceptional client service.
* Good level of computer literacy; able to multi-task and work in a dynamic, fast-paced environment.
* Full driving license is essential due to branch locations.
* Ability to work well both within a team and alone; occasional lone working.
* Strict adherence to health and safety and compliance procedures.
About us
We are a mixed animal practice with an interest in exotics. Our large purpose-built hospital is located on the outskirts of Morpeth, Northumberland in a semi-rural setting and close to coast and countryside, with another 7 branch surgeries. We have a large vet & nurse team and 6 VCA's. We are a close-knit group with a wellbeing team and regular social and charitable events.
Benefits
* 6.6 weeks annual leave FTE
* Additional annual leave for your birthday added to your holiday allowance
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – reward gateway with discounts and cashback from hundreds of retailers
* Pension scheme
* Discounted staff pet care
* Salary: 12.21ph
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