Position Summary
The Talent Development Program Manager strengthens our people-centered culture by empowering high performance and enabling employees to do their best work. This role directly boosts engagement, enhances productivity, and supports BCH’s strategic priorities. In partnership with HR colleagues, the Program Manager champions professional development and employee growth as key drivers of engagement and organizational excellence. This is a hybrid position with an onsite expectation of 4–8 days per month.
Key Responsibilities
* Conduct formal needs assessments to shape a comprehensive professional development roadmap.
* Create role-based or cohort-based curriculum using blended learning approaches such as eLearning, curated on-demand playlists, and discussion forums.
* Manage a diverse portfolio of professional development programs—including Mentoring, Onboarding, and Compliance—and support performance management efforts through a structured development planning process.
* Promote and integrate talent development programs with culture initiatives (engagement, workforce development, wellness, and EDI) to maximize the learner experience.
* Use frameworks and competency models to support career pathing, workforce planning, high-potential talent pools, and development planning at every career stage.
* Provide expert facilitation of programs, virtually and in person; develop toolkits and reinforcement strategies to foster a continuous learning culture.
* Build comprehensive communication and change-management plans to roll out or maintain programs, driving adoption and learner engagement.
* Identify emerging technologies and tools to support the future of Talent Development efforts.
* Evaluate programs using qualitative and quantitative metrics; provide quarterly reporting; and develop business cases demonstrating program impact and ROI.
* Manage vendor contracts; assess the effectiveness of vendor-developed programs; and create buy-versus-build proposals that document cost-effectiveness per learner.
Required Qualifications
* BA degree required; MA degree preferred in Organizational Psychology, Organizational Development, or a closely related field.
* At least 7 years of talent development experience with success managing large-scale programs.
* Strong critical and strategic thinking skills to design development tracks aligned with BCH’s strategy and business objectives.
* Flexibility, adaptability, and comfort operating with shifting priorities and ambiguity.
* Ability to meet deadlines and drive initiatives forward.
* A highly collaborative approach, with the ability to incorporate feedback to improve programs and outcomes.
* Experience supporting large-scale change initiatives.
* Strong written communication skills for preparing learning content, toolkits, briefing slides, and assessment reports.
* Demonstrated proficiency in HR, leadership development, performance improvement, learning design (ADDIE), adult learning principles, personality assessments, and group facilitation.
* Familiarity with Kirkpatrick or Phillips evaluation models, with the ability to analyze data and produce insights that guide future strategy.
* Strong analytical skills for solving complex problems.
* Highly developed communication and presentation skills.
* Advanced proficiency with MS Office, Zoom, Teams, SharePoint, and LMS platforms.
* Commitment to staying current in professional development, education, management, organizational effectiveness, performance, and learning technology.
Job Details
* Status: Full-Time
* Regular, Temporary, Per Diem: Regular
* Standard Hours per Week: 40
* Pay Range: $105,102.00-$168,158.00 Annual
* Office/Site Location: Boston
* Job Posting Category: Human Resources
* Remote Eligibility: Part Remote/Hybrid
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