ABOUT US
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!
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JOB DETAILS
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As a 3rd Line Support Technician, you are a senior escalation point within Apogees support model. You will handle the most complex incidents that cannot be resolved by 1st or 2nd line teams, while also taking ownership of infrastructure stability, technical improvements, and project delivery.
You will work independently and collaboratively on infrastructure changes, new deployments, and onboarding new customers. You will also play a key role in setting standards, improving documentation, and feeding knowledge back into the wider support teams.
This role suits someone who enjoys depth, responsibility, and working at enterprise scale.
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What you will be doing
1. Acting as a final escalation point for com...