Job overview
An exciting opportunity has arisen to join our Private Patient Billing and Credit Control team as a Consultant Account Specialist. The successful applicant will require strong communication skills and possess a methodical approach to query investigation and process improvement. They will be responsible for managing a portfolio of Consultant billing accounts, ensuring that strong working relationships are developed and maintained with all service users. They will be responsible for all matters relating to the account management and liaise with the Billing and Credit Control, Service Improvement, Data quality and Coding teams along with the Consultant Liaison officer to ensure that accurate bills are produced and collected in line with department SLA’s.
Main duties of the job
As the account manager your role will be responsible for a range of duties, including the management of a portfolio of consultants, account setup and maintenance, billing accuracy investigation, query management and debt escalations of consultant billing activity within the Billing and Credit Control team. The post holder will work independently in a pro-active manor to maximise the activity on the account by effectively managing the development of their portfolio to ensure billing and debt targets are achieved whilst engaging with, supporting and partnering with the Consultants using the service. The post holder will develop relationships across the Private care directorate and work collaboratively with these teams to develop the Consultant billing offering, ensuring all KPI's are achieved. The post holder will work collaboratively with Credit Control, Billing Managers and Team Leaders to ensure any query trends are identified and appropriate remedial action is taken to prevent the delay in payment of consultant funds. The post holder will lead and monitor the business critical professional fees payment processes each month, assigning duties across teams to ensure the accurate download, reconciliation, comparison and calculation take place for presentation to senior management for authorisation prior to submission to SBS. They will also be responsible for ensuring payments are processed successfully, efficiently and accurately.
Detailed job description and main responsibilities
Fur further details please refer to the job description and personal specification
To lead fortnightly cross department Consultant meetings to ensure that key risks or trends are identified and a remedial plan put in place to ensure service levels are maintained. They will also look to lead the strategic development to produce a means of improved communication across the service.
To create and review the Consultant dashboard and other monthly and annual reports to ensure accurate reporting is provided on consultant payment, invoice and debt activity. They will also maintain the consultant billing standard operating procedures and training guides ensuring they are adhered to. Further undertaking regular reviews of queries from billing errors and highlight any areas of training development.
To ensure the establishment and maintenance of good relationships and communication with consultants and throughout the Directorate, and with the wider Trust, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered.
Person specification
Education/Qualifications
Essential criteria
1. GCSEs in Mathematics and English Language
2. A level equivalent qualification
3. University degree and/or CCAB certificate level or equivalent relevant experience
Experience
Essential criteria
4. Experience of Billing of PMI, Embassy all others types of Sponsors
Desirable criteria
5. Experience of Medical Private Care financial activity
Experience
Essential criteria
6. Account management experience
7. Experience working with consultants
Desirable criteria
8. Extensive Billing or Credit Control experience. Knowledge of supporting systems, Compucare, Healthcode and Epic
9. Management experience of staff.
Knowledge
Essential criteria
10. Ability to work autonomously to meet pre-set objectives
11. Strong excel skills
12. Ability to work under time pressure
13. Demonstrate motivation, negotiation and persuasion skills
14. High level of analytical skills
15. Ability to effectively manage conflicting priorities
16. Problem solving
17. Good communication and Interpersonal skills with the ability to adapt approach to different levels.
18. Highly numerate
19. Strong writing skills with ability to adapt style as appropriate to circumstances
20. Keyboard skills and computer literacy (including knowledge of MS office packages)
21. Experience in dealing with demanding customers.
Skills Abilities
Essential criteria
22. Self-motivating and demonstrating initiative
Skills Abilities
Essential criteria
23. Articulate
24. Conscientious and attentive to detail
25. Good time management and ability to prioritise own workload
26. Able to work under pressure
27. Ability to communicate with all levels of staff and the public
28. Ability to deal with customer issues/disputes in a polite and professional manner
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
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