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Business Development Support
Apply locations Milton Keynes time type Full time posted on Posted Yesterday job requisition id JR0014874
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Job Title: Business Development Partner (Business Development Support)
Reports to: Business Development Partner Team Leader
Location: Milton Keynes (Hybrid)
Overview / Purpose of the position
* Reporting to the Business Development Partner Team Leader and working closely with key stakeholders, namely the commercial and delivery teams.
* To provide administrative commercial support to the Global Regulatory Services Business Development Team and front-line client service.
Responsibilities & Accountabilities
* Receive, prioritise and process sales briefings received from the business development team
* Prepare client correspondence including quotation and associated contract documents
* Receive, prioritise, verify and process client applications
* To work with the business development team and delivery team to effectively manage the quotation approval process and associated queries to improve the services provided to clients
* Process fully approved client applications (sales packs) to operations team for delivery
* To receive and handle incoming phone calls, emails and manage departmental inboxes
* To work with sales support team leader to agree, plan, implement initiatives and monitor quality of work and key performance indicators
* Adopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the business
* Provide general administration support to the business development department as requested by the management team
* To provide support and training to the global sales support administration team as required
* Undertake specific project work as required
* Any other duties which can reasonably be expected within the scope of this role
Key Success / Performance Indicators:
* Ensuring the accuracy of processed data and documents within agreed deadlines
* Ownership and resolution of problems to satisfaction of external and internal customers
* Quality of service provided to internal and external customers (as per KPI measures)
* Efficient management of sales briefings from business development team and associated commercial requests from clients
* Quantity and accuracy of quotations and orders processed within agreed SLA’s
* Accuracy of data entry
* Accuracy and response time for information provided to enquirers
* Collaborative interface with Commercial and Delivery Teams
Person Specification
Knowledge and Experience
(e.g. Type, level)
* Experience working in Regulatory Services and Regulatory Services processes
* Awareness of the commercial and regulatory environment in which BSI operates
* Familiar query resolution and complaints handling
Skills and Abilities
(e.g. Teamwork, IT, Communication, Relationships)
* Ability to cope with pressure and meet tight deadlines
* Excellent planning and organisation skills
* Excellent customer service experience
* Solutions orientated with good problem-solving skills
* Excellent interpersonal and communication skills, both written and oral, internally and externally
* Computer literate and familiar with commonly used software tools (e.g. Windows, Excel, Word) and ability to learn BSI systems e.g. Salesforce
Education / Qualifications
(e.g. Technical)
* Educated at least to A level standard or equivalent
Personal Qualities /Aptitudes
(e.g. Initiative, flexibility, commitment, reliability)
* Excellent interpersonal and communication skills, both written and oral, internally and externally
* Attention to detail and ability to present complex information
* Customer orientated with a focus on efficiency and delivery
* Strong team player with the ability to work across functional areas to achieve results
* Proactive, self-motivated and results orientated
* Potential to grow with the developing business and take on wider roles and responsibilities
BSI Excellence behaviours
* Client Centric
I put internal and external clients at the heart of everything I do to deliver an excellent client experience
* Agile
I adapt easily, ready to explore new ideas and change my way of working to grow the business effectively
* Collaborative
I build trust-based relationships through my ability to communicate openly and honestly. I value what others always bring and I work inclusively with others
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
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