Overview
Delivering excellent customer service, this dynamic role involves handling a high volume of incoming calls and emails from customers, taking sales orders, and inputting these into the computer system for processing.
Main Duties & Responsibilities
Processing sales orders received via emails, faxes, and phone calls.
Checking that all orders have been correctly input onto the computer system.
Liaising with customers and depot staff regarding orders and delivery issues.
Coordinating with stock control.
Answering general enquiries as required.
Providing cover for Reception, including answering the switchboard.
Organising run-outs as required.
Investigating customer credit on accounts and taking appropriate action.
Working to daily and weekly deadlines to ensure products are distributed on time.
Assisting in the correct distribution of invoices.
Taking part in ad-hoc projects.
Contributing to a positive working environment.
Carrying out any other duties as required by Senior Management.
Essential Skills & Experience
Proven experience delivering excellent customer service, ensuring queries and complaints are resolved promptly.
Strong understanding of the importance of exceeding customer expectations and a drive to deliver service excellence.
Exceptional telephone manner.
Strong organisational skills with the ability to prioritise and meet deadlines.
Professional and clear communication skills, both verbal and written.
Ability to adapt positively to new processes and procedures.
A proactive “can do” attitude with a commitment to seeing tasks through to completion.
Strong teamwork skills with the ability to multi-task effectively.
Excellent interpersonal skills.
Ability to remain calm under pressure and use initiative.
Creative problem-solving to improve the customer experience.
High attention to detail with accurate data entry skills.
Willingness to learn, develop, and adapt.
Desirable Skills & Experience
Previous experience in a Sales environment.
Strong IT skills, particularly with MS Word, Excel, and Outlook.
Interested! Please call Multistaff on (phone number removed) press option 2 and ask for Freddie