Job Introduction
What you’ll do
Provide a professional, secure and well-maintained reception desk, presenting a high standard of service for residents and visitors. To be the customer champion by delivering a consistent and customer-focused concierge service that achieves high levels of customer satisfaction. Working on a forward rotating shift pattern across seven days of the week, including evenings, and weekends.
How you’ll do it
1. Providing high-quality customer service to a variety of residents including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues
2. Acting as an effective liaison between residents, estate management and property management teams/contractors
3. Coordinate the day-to-day running of the concierge desk.
4. Regularly patrolling the buildings to ensure safety and upholding/monitoring cleaning standards
5. Ensuring all risks are promptly dealt with or reported appropriately
6. Assisting the Estate Operations Manager in delivering outstanding estate services
7. Working with integrity to maintain the privacy and confidentiality of all residents, their guests and visitors.
8. Working to NHG’s Placemaking principles; estate management, community, people & brand to deliver the same consistent service to all residents regardless of tenure.
9. Ensure that you follow and keep up to date with all relevant Notting Hill Genesis and statutory policies and related procedures including health and safety and financial regulations.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
10. Effective IT skills including MS Office skills –or similar programs to include databases, reports and spreadsheets
11. Excellent communication skills (both verbal and written). Must have excellent telephone manner and handle email responses professionally
12. Professional attitude to service provision
13. Be able to work on your own initiative and have the ability to multitask in a fast-paced environment.
This role is subject to a basic criminal record check (CRB) issued by the disclosure and barring service (DBS)
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
14. Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
15. Generous pension scheme
16. Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
17. Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
18. Health cash plan
19. Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
20. Interest free loans - season ticket loan, tenancy deposit loan, and training loan
21. Cycle to work scheme.
22. Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit:
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 10th September.
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Attached documents