Service Delivery Manager - £55,000 - £60,000 – West Midlands
Are you passionate for achieving the highest levels of customer satisfaction?
Do you enjoy managing client expectations and catering procedures to deliver at the highest level?
Are you ready to manage service delivery to multiple clients and collaborate within a team to identify improvement and implement into current methods?
My client is a multi-vendor IT solutions and Services provider. They’re in fast-growth mode and a massive part of that is their evolving Microsoft practice.
Importantly, the business culturally is superb and care deeply about their staff both personally and professionally.
Skills, experience & qualifications
* Identify areas within current methods for service improvement.
* Drive continual service improvement.
* Customer Facing Experience
* People Management Skills
* Producing Service Reviews
* Experience of setting up and maintaining business systems including Service Management, reporting, monitoring and remote tools.
* Delivering against Service Level Agreements, customer commitments and Service Improvement Programs.
* Management and delivery of all contracted services for either an individual or portfolio of nominated customers.
* Developing and enhancing the strategic relationship with the customer.
* Manage financial issues relating to budgets and forecasts to maximise profit.
* The ability to handle difficulties, performance problems and conflict between team members.
* Developing and delivering service account roadmaps.
* Collaborate effectively across multiple teams.
* V3 OR V4 foundation
* ITIL Best Practices
Please hit the button to Apply and / or Jimmy at InfraView on 020 3950 1996 for further info.
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Service Delivery Manager - £55,000 - £60,000 – Hybrid/SW London