Operations Manager c£65-70K + substantial bonus, car/car allowance and more.
Offices based near Guildford in Surrey
The Package: Operations Manager
c£65-70K per annum; performance-related bonus up to 20% of salary per annum; company car or car allowance option; pension; this role is office-based near Guildford; occasional UK travel and more...
Overview
The Operations Manager is responsible for overseeing a company's day-to-day operations and ensuring they align with the overall business strategy for the delivery of a competent, efficient, and high-performing workforce. This role involves developing and implementing operational plans, managing business processes, and analysing operational efficiency to drive productivity and profitability. High-level HR duties, ensuring Health & Safety compliance, attracting talent, and staff development are also key responsibilities.
Main Responsibilities of the Operations Manager
* Developing and executing operational strategies that support the company's overall objectives
* Identifying areas for process improvement, workflow optimization, and resource allocation to enhance performance
* Customer contact and account management, assessing customer satisfaction, addressing issues, and scheduling work
* Managing and controlling budgets, ensuring efficient resource allocation, and monitoring expenditure
* Overseeing and guiding direct reports and wider teams, fostering a positive and productive workplace
* Ensuring staff adherence to relevant regulations (Health & Safety), industry standards (ISO9001 and ISO45001), and company policies, while mitigating operational risks
* Collaborating with other departments to ensure seamless operations and achieve business goals
* Identifying and implementing strategies to improve efficiency, streamline workflows, and reduce operational bottlenecks
* Focusing on delivering high-quality services and maintaining high levels of customer satisfaction
* Preparing quarterly reports for the Board, presenting operational updates and insights
Ideal Applicant Attributes & Experience
* Previous responsibility for managing a busy operations team
* Proven people management and HR skills, including fleet and equipment management
* Experience in fostering a positive company culture
* Strong analytical and problem-solving skills
* Familiarity with ISO9001 and ISO45001 standards
* Valid driving license, able to travel daily to offices near Guildford, to the Northern office once per month, and occasionally to client sites across the UK
The Employer: About Us
Approaching our 20th year, our business continues to grow, offering consulting and niche engineering and maintenance services primarily to the energy, waste, and biomass sectors across the UK and Ireland. We are an employer of choice (currently with fewer than 50 employees), fostering a strong team spirit and employee involvement at all levels.
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