Weare seeking a motivated, reliable, and conscientious individual with at least 3years experience in general practice to join our team as deputy receptionmanager. This is a key role within the practice, supporting the smoothday-to-day running of reception services while helping to maintain a safe andwell-organised environment for both patients and staff.
Main duties of the job
* Patient Interactions including handling incoming phone calls promptly and effectively
* Responding to patient enquiries both in person and via telephone/email Maintain patient confidentiality at all times
* Support the reception manager in overseeing the daily operations of the reception team
* Supervise and support reception staff, including rota management and performance oversight
* Ensure high standards of patient service and effective communication
* Assist in managing complaints and resolving patient queries
* Support aspects of health and safety compliance across the building
* Help enforce and monitor infection prevention and control policies in the reception area.
* Contribute to maintaining a clean, safe, and welcoming practice environment
* Lead on the effective recall process in reception
* Maintain and update patient slide show in reception in collaboration with ops manager
* Support implementation of any new initiatives/ services in reception
About us
We are a friendly, dynamic and supportive training practice based in a purpose-built building in the heart of vibrant Kings Cross. Were a stones throw from the largest regeneration project in Europe and minutes away from Eurostar. We are a diverse clinical team made up of doctors, Registrars, F2s, Nurses, Pharmacists, PA, Physiotherapist, Paramedic and HCAs. We have a large administration team to provide support for all clinicians. Weserve a very diverse patient population of more than 13,000 patients and wehave great links to the community via our PPG and other local community groups.
Job responsibilities
JobTitle: DeputyReception Manager
Accountable to: The partners
Reports to: The reception manager
Hours: 30 hours per week. Friday late shifts are essential, variable shifts across the remaining weekdays
Pay: £17.5 per hour
Work Location: In person at KillickStreet Heath Centre
JobPurpose: Weare seeking a motivated, reliable, and conscientious individual with at least 3years experience in general practice to join our team as deputy receptionmanager. This is a key role within the practice, supporting the smoothday-to-day running of reception services while helping to maintain a safe andwell-organised environment for both patients and staff.
* Support the reception manager in overseeing the daily operations of the reception team
* Supervise and support reception staff, including rota management and performance oversight
* Ensure high standards of patient service and effective communication
* Assist in managing complaints and resolving patient queries
* Support aspects of health and safety compliance across the building
* Help enforce and monitor infection prevention and control policies in the reception area.
* Contribute to maintaining a clean, safe, and welcoming practice environment
* Lead on the effective recall process in reception
* Maintain and update patient slide show in reception in collaboration with ops manager
* Support implementation of any new initiatives/ services in reception
Person Specification
PersonSpecification
* Experience working in a GP practice reception setting
* Demonstrable experience supporting or supervising a team
* Strong communication and interpersonal skills
* Ability to prioritise workload and work under pressure
* Good IT skills and confidence using EMIS and MS office applications
* Reliable, organised, and proactive approach
* Previous experience in a supervisory or deputy manager role
* Basic understanding of health and safety and infection control requirements in primary care
Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staffand other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Equalityand Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/ProfessionalDevelopment: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.
Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patientsand carers. Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work.
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