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IT Engineer Desktop Support (Onsite), Crawley
Client: Expert Employment
Location: Crawley
Job Category: Other
EU work permit required: Yes
Job Reference: 904aac99ab8f
Job Views: 13
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description:
Desktop Support Engineer required for the resolution of customer PC related Incidents, requests or changes as per the established Service Level Agreements.
Key requirements:
* Troubleshoot and resolve PC incidents
* Perform IMAC Hardware and software maintenance and support
* Coordinate with Break or Fix vendor for hardware repair
* Have a good understanding of the IT Processes and Procedures
* Assist and work closely with SSO on IT security issues and virus eradication efforts
Key skills:
* Experience on an IT Service Desk a plus
* Knowledge and experience in the use of Ticketing systems preferred
* Experience working within an IT customer service focused environment
* Minimum 2 years on-site support experience supporting multiple operating systems
* In-depth knowledge of Microsoft PC applications
* In-depth knowledge of PC hardware and software support
* Ability to troubleshoot and resolve PC hardware and software incidents
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