Overview
Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 784,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com
Key Responsibilities
* Develop deep knowledge within a complex product group.
* Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or debugging.
* Own tasks end-to-end until they are assigned to specialist.
* Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
* Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
* Partner with product support group specialists to determine solutions to advertising bugs and product confusion
* Facilitate a high-end customer experience related to support for advertising bugs
* Mentor team members and own product support areas
* Identify areas of improvement in the existing process
Qualifications
* Diploma holder
* 1 year of experience preferred in Customer Service/Call Centre field of work. Open for fresh diploma graduates as well.
* Excellent oral and written communication skills required.
* Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
* Aptitude to support sophisticated products.
* Ability to overcome a product learning curve.
* Ability to think critically and problem seek.
* Ability to work in teams.
* Good written communication skills to support client correspondence and email-based queries
* Proficient with using computers
* Able to work on Shifting schedule – AM shift 7AM to 4PM and PM shift 11AM to 8PM
* With weekend work rotating monthly according to client demands
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