Technical Support Engineer (Software)
Northern Ireland (Primarily office based with some remote working)
Our growing client are a specialist software company. There are multiple roles available for a new team based out of their NI office. In this exciting role, you will provide expert technical support for their specialist platform.
Key Responsibilities:
* Handle high-priority support cases with appropriate urgency and professionalism
* Troubleshoot and support web applications
* Write and optimize SQL queries to investigate customer issues and analyse platform behaviour
* Monitor and respond to support tickets within established SLA guidelines
Does this sound like you?
* Strong customer service skills
* Strong SQL proficiency
* Understanding of web technologies e.g
o HTML, CSS, and JavaScript
o Browser Developer Tools
* Experience of working in the FS Sector and/or Financial applications is desirable
* Some exposure to Messaging would be advantageous but not essential
If you would like additional information on this opportunity please contact Stephen Ingram directly on
Contact: 028 90 997720
Email : stephen.ingram@exactitresources.com
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