IT Service Desk Engineer
East Grinstead, West Sussex
x5 days on site
£30k - £35k + Benefits
I am recruiting for a IT Service Desk role on an exclusive basis for a tier 1 client of mine in East Grinstead, West Sussex.
This role is x5 days a week on site and you will provide technical support to a variety of users.
You will need at least 3 years experience within an IT Service Desk role supporting Windows / O365 / Exchange / Active Directory etc
As a IT Service Desk Engineer you will be responsible for handling incoming requests for support from customers in a timely and professional manner. The emphasis is on recording information correctly, fault finding and troubleshooting and liaising with 3rd party providers where necessary. Primarily an office-based position will be some onsite work at clients' sites.
IT Service Desk Engineer Benefits:
23 days Holiday + BH
Workplace Pension scheme
Office based position
Full Training
Pool Cars to use for client visits
Overtime Paid (subject to prior approval)IT Service Desk Engineer Responsibilities:
Provide technical support to a wide variety of users via phone or email
Maintain a high degree of customer service for all support queries
Log all calls on the Service Desk ticketing system and maintain documentation
Remote and onsite support of customers IT systems
Produce and maintain documentation in relation to hardware, software configurations and standard build information.
Design, installation, and configuration of new equipment and systems.
Communicate with customers as required - keeping them informed of incident progress and escalating internally or with third parties where required.
Researching, creating, and deploying security best practices (firewalls, 365 etc)
Assisting and mentoring team members.
Assisting with projects as requiredIT Service Desk Engineer Skills:
Minimum 3-year experience in a similar role
Excellent troubleshooting and fault-finding skills
Excellent telephone manner and strong customer service skills
Strong Knowledge of supporting Windows client systems,
Excellent knowledge of email systems (Exchange and Microsoft 365)
Strong Knowledge of Windows server systems Including active directory, DNS, DHCP, etc.
Strong Knowledge of configuring and managing Microsoft 365 systems,
Experience of Intune configuration and management
Experience with Microsoft Azure environment and systems
Wide experience of client system application management, configuration and support,
Understanding of virtualization technologies (Hyper-V)
Proficiency in Active Directory/Group Policy,
Excellent understanding of networking -switches, routers, VLANS, Wireless etc.
Excellent documentation Skills
Good Knowledge of SharePoint
Experience Using ConnectWise tools would be advantageous.
Knowledge of scripting tools (PowerShell)
Knowledge of domains, basic web hosting, SPF, DNS, installing SSL's
Experience of break-fix/upgrading hardware
Good knowledge of troubleshooting hardware including UPS, NAS, Printers
Full clean driver license
Even better if you have MSP background
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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