Director of Tenant Services
6 Month Interim Contract
£950 to £1250 per day
Norfolk (Hybrid)
We are seeking an experienced and strategic housing leader for an exciting interim opportunity as Director of Tenant Services with a respected housing organisation.
Reporting to the Chief Operating Officer, you will lead landlord and tenant-facing services, shaping strategy, driving service excellence, and ensuring strong regulatory compliance across the organisation.
Key Responsibilities
Provide strategic leadership across housing operations and tenant services
Lead service improvement, transformation, and cultural change
Maintain high standards of compliance, governance, and risk management
Oversee customer experience, tenant engagement, rents, income, and service charges
Deliver assurance and insight to the Executive Team and Board
Develop high-performing leadership teams focused on accountability and outcomesAbout You
Proven senior leadership experience within housing or a regulated customer-facing environment
Strong understanding of consumer standards, housing regulation, and Ombudsman expectations
Track record of leading transformation while maintaining operational performance
Commercially aware with experience managing budgets and delivering value for money
Credible communicator with Board and stakeholder engagement experienceThe Opportunity
This is a high-impact interim assignment offering the chance to shape services, improve outcomes for tenants, and provide visible leadership during a key period of change.
Contact
George Westhead – Service Care Solutions
(url removed)
(phone number removed)