Job Description
Lead User Researcher
London (Hybrid, 3 days onsite)
£80k + up to 10 - 20 % bonus
We’re hiring a Lead User Researcher for a well-established, customer-focused organisation going through a major digital and product transformation. UR has become a core part of how they build products and shape strategy, and they now need a senior research leader to continue levelling up the practice.
This is a key hire, leading research across multiple product areas rather than sitting in one squad. You’ll work closely with Product and Design leadership, influence strategic decisions, and make sure research is being used at the right moments, in the right way.
What you’ll be doing
* Owning and shaping the user research roadmap
* Working across 10–12 product teams, prioritising and allocating research effort
* Identifying research opportunities beyond existing briefs and guiding stakeholders on where research adds most value
* Running strategic and evaluative research across varied journeys and product areas
* Delegating and coaching designers who run lighter-weight research where appropriate
* Turning insight into direction, communicating clearly and influencing at senior level
Example work includes improving high-volume acquisiti...