Headlines:
* Head of Driver Operations
* Based South Buckinghamshire
* Competitive salary + bonus potential
We’re partnering with an established and trusted logistics business to hire a new Head of Driver Operations. It’s a strategic leadership role ensuring operational readiness across fleet, drivers and support functions to deliver a high-quality service to clients nationwide. This is an exciting time to join the team as they expand operations across multiple sectors including utilities, public services, private chauffeuring and large-scale events. Our client is committed to fostering a culture of accountability, respect and continuous improvement making it a place where talented professionals can thrive and have a real impact.
Why join the team?
* Opportunity to shape the operational strategy for a growing, dynamic business
* Work alongside senior leadership in a role that impacts national operations
* Competitive salary, benefits and professional development opportunity
What you’ll do:
* Develop and implement an operational strategy aligned with business objectives
* Oversee national and multi-site field operations, ensuring readiness across fleet, drivers and support functions
* Lead contingency planning for peak demand and emergency response
* Build and maintain strong relationships with internal leadership and key stakeholders based on transparency and delivery excellence
* Lead performance reviews, operational briefings and escalation discussions with customers
* Coordinate and enhance customer service operations to drive satisfaction, retention, and continuous improvement
* Recruit, mentor, motivate, and develop teams to drive productivity, engagement and a high-performance culture
* Ensure consistent onboarding, training, compliance and performance management processes
* Promote a culture of safety, accountability, and continuous improvement
* Share responsibility for new business development and ongoing contract performance
* Lead the development and continuous improvement of operational processes
What we’re looking for:
* Experience in transport, logistics or fleet and field-based operational environments
* Interpersonal skills, able to build trusted relationships at all levels
* People management skills with a track record of recruiting, motivating, coaching and developing high-performing teams
* Resource planning capability, ensuring efficient utilisation of people, systems and logistics assets
* Highly proactive with strong planning, organisational and decision-making skills
* Customer-focused mindset with the ability to build long-term, value-driven client relationships
* Excellent verbal and written communication skills
* Critical thinking and problem-solving skills, capable of analysing operational challenges and identifying effective solutions
* A flexible mindset and “can do” attitude, prepared to go the extra mile to deliver great service
* IT skills and a continuous improvement mindset