Here atOptum, we are looking for a Deployment and MigrationCoordinator to come and join our customer-driven, diligent, and collaborative team on a temporary basis. This role will be hybrid based on site at our Leeds city centre office. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not-for-profit organisations, and specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference What youll do Working collaboratively within a dedicated team of 12 professionals, the Deployment and MigrationCoordinator plays a crucial role in delivering exceptional support services. You will guide the deployment and migration of innovative products and services across Optum. By streamlining these processes, you will ensure that the healthcare professionals using our software can easily access essential information. This ultimately empowers them to provide improved, efficient, and cost-effective patient care. This role is crucial in transforming healthcare delivery and enhancing overall patient outcomes. Other key responsibilities and accountabilities will include: Accurately record and document incidents in Optums CRM, following ITIL best practices. Diagnose and resolve incidents through the incident management process. Participate in ongoing projects, providing support and feedback during the project lifecycle. Identify and escalate trends, proposing appropriate solutions. Provide a high-quality service, logging and implementing service improvements. Offer technical support for ad hoc tasks, including writing and executing SQL scripts. Who Youll Be Whilst we will provide you with the right training and tools to ensure you are set for success, we need you to demonstrate to us your ability to empathise, listen, and be patient to achieve the right outcome for our customers. We want to make sure youre set for success, so the key skills and experience were looking for are below: Good understanding of Microsoft Office (Outlook, Word, Excel) Ability to multi-task and manage your time effectively Adaptable to changing environments/situations/tasks Quick learner, confident in the ability to pick up new systems and tools Motivated by customer outcomes and providing a quality service If you are eager to join an organisation where you have more than just a job, but an opportunity to add value and develop yourself further, then apply today! About us Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together. Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together. Equality, Diversity, and Inclusion At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do. Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team. ADZN1_UKTJ