We are looking for a passionate Assistant Restaurant & Banqueting Manager to join our team at London Marriott Hotel Maida Vale. You deserve a career that fulfills your purpose and allows you to dream without limits. Join a team where everyone has a voice, be inspired by possibilities, and discover your future. Begin your purpose, belong to a global community, and become the best version of yourself. At Marriott... Be you.
The impact you'll make
First impressions are everything. You'll set the tone for every guest's stay with a warm welcome, answer questions about hotel services, and help make their visit special. You'll also ensure a smooth check-out experience, leaving guests happy.
Perks you deserve
* Discounts on hotel rooms, gift shop items, food, and beverages
* Learning and development opportunities
* Recognition programs
* Wellbeing programs
* Supportive management
* Team-spirited colleagues
Why work with us?
In addition to standard benefits, you will have the opportunity to be part of an award-winning international brand that celebrates your talents and fosters a motivating, empowering environment. We emphasize teamwork, continuous improvement, and passion for service. We provide excellent customer service, respond proactively to employee concerns, and use coaching skills throughout the property.
Ensuring exceptional customer service
* Provide excellent customer service and respond quickly to guest concerns
* Understand and set service expectations aligned with our brand culture
* Take ownership of guest complaints until resolved and follow up to ensure satisfaction
* Build relationships with guests to encourage repeat business
Additional responsibilities
* Comply with all corporate accounting procedures
* Assist GM with annual Quality audit as needed
About London Marriott Maida Vale
Located near iconic attractions like Abbey Road Studios, our hotel celebrates uniqueness and the dreamers who make their mark. We are stylish, cool, and the heartbeat of Northwest London. Join us to create lasting memories and be part of a community that values diversity and excellence.
We are committed to equal opportunity employment, valuing and celebrating diverse backgrounds and experiences, and fostering an inclusive environment.
About Marriott International
Marriott strives to elevate hospitality through innovation and comfort. As a host, you will deliver thoughtful, heartfelt service that upholds our legacy of "Wonderful Hospitality. Always." Our brands, including JW Marriott, offer unique opportunities for training, development, recognition, and pursuing your passions in a luxurious environment focused on holistic well-being.
Qualifications
* High school diploma or GED; 3 years experience in food and beverage, culinary, or related areas
* 2-year degree from an accredited university in Food Service Management, Hospitality, Business Administration, or related field; 1 year experience in food and beverage or related areas
Part of Marriott International, offering opportunities for internal promotion, world-class training, and a supportive community. We also offer discounted room nights, meals, spa access, and benefits including health and life assurance.
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