Overview
Join to apply for the Customer Service Representative role at William Hill.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing an excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening / closing activities as required
Working Patterns
* Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What’s in it for you?
* Working hours: We’ve a range of full and part-time hours on offer.
* Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
* Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
* Paid birthday day off: An extra paid day off for your birthday which can be taken any time within your birthday month
* Subsidised travel: For roles based in London, access to discounted Zone 1-6 Oyster card
* Pension plan: We’ll match your pension contributions to 4%
* Perks and discounts: Discounts in high street shops, cinemas and holidays
* Training and development: Career development opportunities
What do you need to be successful?
* Age 18+ (it’s a legal requirement)
* Have a passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sits at the heart of our high-street experience.
Our culture is built on trust and belonging. We empower teams to work in a way that is best for them, celebrating our differences and winning together.
More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. We’re committed to helping you develop your strengths and build a career that’s right for you.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Gambling Facilities and Casinos
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