Position: Services Sales Specialist
Job Description:
ABOUT THE ROLE
Are you ready to take your sales career to the next level? As a Services Sales Specialist, you will play a pivotal role in driving sales engagement and coordinating project delivery. Your mission? To foster growth across our Professional and Managed Services portfolio by proactively developing business opportunities. Strong relationship-building skills are essential, and a background in sales will set you up for success!
This dynamic role is anything but monotonous! You’ll engage in constant communication with internal colleagues and our Arrow Authorised Programme Partners (AAPPs) to resource projects, produce scopes and quotes, and support project delivery. You’ll also handle essential administrative tasks to keep everything running smoothly.
To thrive in this position, you’ll need to balance and prioritize your workload effectively. Your key objectives will include:
* Proactive customer engagement
* Resource allocation
* Liaising between Consultants, AAPPs, Account Managers, and customers
* Maintaining clear and accurate records using Arrow ECS’s Services software
* Providing administrative support as needed
What You Will Be Doing at Arrow:
* Allocating consultancy resources and coordinating with consultants, AAPPs, Account Managers, BDMs, and customers
* Ensuring all documentation is accurate and complete for each engagement
* Communicating precise and timely information to all parties involved
* Managing timely invoicing for completed engagements
* Administering the Services Software to maintain an up-to-date database
* Raising departmental purchase orders
* Undertaking ad-hoc tasks as directed by Services Management
* Proactively generating incremental business through account development
* Qualifying quotes to meet customer requirements and assisting with queries
* Arranging customer meetings for external resources
* Attending key account review meetings
* Collaborating with all Arrow ECS teams to identify new partners and opportunities
* Building relationships with key decision-makers and influencers within target reseller customers
* Nurturing relationships with our AAPPs
What Are We Looking For?
* Self-motivated with a proactive approach
* Structured sales methodology, focusing on rapport-building
* Strong desire to deliver excellent customer service
* High-level understanding of the Arrow product portfolio (training provided)
* Confident self-starter and strong team player
* Ability to prioritize and cope under pressure
* Effective independent worker and reliable team member
* Sound business acumen with customer interaction skills
* Experience in a busy team environment
* Proven organizational skills with the ability to utilize appropriate systems (training provided)
* Good knowledge of Microsoft Office Suite (Excel, Outlook, Teams, Word, PPT)
* Attention to detail
* Excellent interpersonal and communication skills
* Enthusiastic and flexible work approach
* Strong IT knowledge
* Experience in sales, forecasting, and opportunity management
* Target and performance-driven mindset
* Strong relationship-building skills
* Commercial negotiation experience is a plus
* Conflict management experience is beneficial
What is in it For You?
* This is a full-time position, ideally based in Arrow’s Harrogate office
* 25 days of annual leave
* Pension scheme (Employer: 2%, Employee: 5%)
* BHSF medical bronze cover (taxable benefit)
* Death in service benefit
* Ride to work scheme
* Gymflex membership
* Taste card for discounts
Hours of Work
The standard hours are 9:00 AM – 5:30 PM with a one-hour lunch break. However, flexibility will be required to meet the demands of the role.
Arrow is an equal opportunity employer, committed to creating a diverse working environment by providing equal employment opportunities for all qualified individuals.
Location: UK-Harrogate, United Kingdom (Central House Otley)
Time Type: Full time
Job Category: Sales