Overview
Join to apply for the Veterinary Receptionist - FTC role at IVC Evidensia.
Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group are looking for a receptionist to join our busy and friendly practice in Yate. Rowe Vet Group are based in the South West with branches in Wotton, Brimsham, Thornbury, Winterbourne and a 24 hour hospital in Bradley Stoke. As a valued member of the reception team you will be the first point of contact for pets and their owners. This role requires you to have a valid driver’s license and access to a vehicle as you will be working across our different sites. This is a fixed term contract lasting approximately 12 months.
Responsibilities
* Greet clients and their pets in a professional and courteous manner
* Book, cancel, and change appointments
* Handle queries promptly and professionally via phone, email, and face to face
* Advise clients on preventative healthcare products and promote Pet Healthcare Plans and pet insurance
* Dispense medications and prescriptions
* Take payments, cash up, and perform all other general admin and reception duties
About you / Qualifications
* Minimum of 1 year office-based experience
* Good level of education (minimum 5 GCSEs Grade C or above)
* Reliable with excellent time management skills
* Professional and caring telephone manner
* Strong communication and interpersonal skills
* Excellent customer service skills
* Good working knowledge of MS Office
* Good numeracy and literacy skills
* High attention to detail
Working pattern
Monday OFF
Tuesday 1:30 pm – 7:30 pm
Wednesday 1:30 pm – 7:30 pm
Thursday OFF
Friday 1:00 pm – 7:00 pm
Saturday or Sunday 1:4 8 hour shifts (day and shift time to be confirmed at interview). These days are not set and could change as required.
Benefits
* 6.6 weeks annual leave
* Additional annual leave for your birthday added to your holiday allowance
* Enhanced family-friendly policies (maternity/paternity/adoption/shared parental and surrogacy pay)
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – discounts and cashback with 100s of retailers
* Pension scheme
* Discounted staff pet care
Salary
£0 - £0 an hour — Up to £12.21 p/h
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
Industries
* Veterinary Services
Note: This posting includes additional job listings from IVC Evidensia and related roles not described here.
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