Helpdesk Operator – Facilities Management
Location: NEC, Birmingham
Pay: £12.82 per hour
Full-time | Shift-based (including evenings/weekends if required)
We are currently recruiting for a Helpdesk Operator to join a leading Facilities Management provider based at the NEC in Birmingham. This is a fantastic opportunity to work within a fast-paced, high-profile environment supporting the delivery of essential FM services.
The Role:
As a Helpdesk Operator, you will be the first point of contact for all maintenance and facilities-related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service.
Key Responsibilities:
* Handling incoming calls and emails from clients and site users
* Logging jobs accurately onto the CAFM system
* Coordinating with engineers and subcontractors
* Monitoring job progress and ensuring SLAs are met
* Providing regular updates to stakeholders
* General administrative duties to support the FM team
What We’re Looking For:
* Previous experience in a helpdesk, customer service, or FM environment (preferred)
* Strong communication and organisational skills
* Ability to work in a fast-paced environment
* Good IT skills, including experience with CAFM systems (desirable)
* A proactive and customer-focused approach
What’s On Offer:
* Competitive hourly rate of £12.82
* Opportunity to work at a prestigious and well-known site
* Supportive team environment
* Potential for long-term opportunities
If you’re a motivated individual with a passion for delivering excellent service, we’d love to hear from you.
Apply now or get in touch for more information.
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