Why We Exist At Raylo, were on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if its simple and cost-effective - this is where we come in. Were building a category-defining global marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK and growth accelerating, weve proven the demand for a smarter, more sustainable way to access technology. Raylo is a B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefnica. Weve been recognised as part of Tech Nations Future Fifty programme, and acknowledged by S&P Global as a Green Financing company. Raylo is also proud to be an Endeavor company, underscoring our role as a high-impact, mission-driven business with global ambitions. At Raylo, performance matters. We set ambitious goals, move fast, and hold ourselves to a high standard, because our mission is too important to settle for less. Our Core Values Be deeply curious We thrive on innovation through diverse approaches, views, and people. Walk in your customers shoes To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. Focus and execute We have a big vision, but we believe in nailing the most important problems first. Be gritty Only gritty teams succeed. Our individual ownership, passion, and perseverance mean were a team through thick and thin. What to Expect As an Operations Strategy Associate, youll help drive the projects and insights that make Raylos operational engine run smoothly. Youll work across different areas of Operations, including supply chain and customer operations, to support growth, improve performance, and deliver a world-class customer experience. This role is a great fit for someone whos highly analytical, detail-oriented, and eager to solve complex problems in a fast-paced, high-growth environment. Youll gain exposure to senior stakeholders and strategic decision-making while building expertise across the full range of operational functions. What Youll Do Support strategic and operational projects across Operations, from supply planning and fulfilment through to customer service and process optimisation. Build and maintain dashboards, reports, and models to track key performance metrics (e.g. fulfilment performance, customer SLAs, stock health, cost efficiency). Analyse operational data to identify risks, bottlenecks, and opportunities for improvement. Assist in onboarding new partners, products, and capabilities to ensure smooth integration into operations. Collaborate with cross-functional teams (Commercial, Product, Finance, Customer Ops) to align operational insights with business objectives. Contribute to the design and continuous improvement of processes, tools, and systems that underpin Raylos operational performance. Support supplier and partner management by tracking performance and helping to drive accountability. Youll Succeed With 13 years experience in an operations, strategy, or analytical role (experience in fast-paced environments like tech, consumer electronics, or FMCG is a plus). Strong analytical skills confident using Excel, SQL, Looker, or similar tools to turn data into insights. A degree in an analytical, business, or technical field or equivalent practical experience.A problem-solving mindset with the ability to balance detail orientation and big-picture thinking. Strong communication and collaboration skills youre comfortable working with different teams and external partners. A proactive, ownership-driven approach you take initiative, iterate quickly, and improve processes. Alignment with Raylos mission youre motivated by circularity, sustainability, and building a better way to access technology. Were not looking for you to tick every box. If youre excited by the role and think you can add value, wed love to hear from you. Opportunities & Benefits Share in Raylos success Stock options for all employees Get the latest tech Exclusive Raylo device lease for employees Hybrid working model that balances flexibility with in-person collaboration, empowering you to do your best work while staying connected with the team. 33 days off, your way 25 days 8 bank holidays, fully flexible Invest in your growth L&D budget to support the skills you value Fast-track your career Two performance reviews a year Family-first policies Enhanced maternity, paternity, adoption or shared parental leave, if youve been with us for 12 months. Save on childcare Workplace nursery scheme for major cost savings Perks on perks Perkbox membership with discounts & wellbeing benefits Good times, guaranteed Optional socials plus summer & Christmas parties Hiring Process Stage 1: Talent Screening (3045 minutes) Stage 2: Hiring Manager Interview (45 minutes) Stage 3: Task Stage: Case Study or Take-home task (6090 minutes) & Online Task Review (~20 minutes) Stage 4: Values-based Interview (45 minutes) Stage 5: Co-founder Final (45 minutes) As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates offered a role at Raylo. Diversity & Inclusion at Raylo At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.