Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at www.tolunacorporate.com
Introduction
As a Research Manager, you will lead and deliver diverse and complex quantitative research projects. Working within a dynamic, international environment, you will manage projects end-to-end, develop client relationships, and mentor junior team members. You will primarily work on campaign measurement, creative pre-testing, and usage & attitude (U&A) studies. You will be part of a team that partners closely with major media and entertainment companies, alcoholic beverage brands, and leading technology companies. Your expertise will help address clients' business challenges, ensuring actionable insights and impactful results.
Responsibilities
* Design research questionnaires that meet project objectives in consultation with clients and senior researchers.
* Manage research studies independently from initiation to delivery, ensuring quality, accuracy, and timely completion.
* Analyse and transform data into clear, story-driven reports and presentations that address clients’ research, commercial, and communication goals.
* Work closely with internal operations teams to oversee survey deployment, data collection, and analysis processes and manage timelines.
* Collaborate with clients to understand their business needs and provide tailored solutions and consultancy.
* Mentor and coach junior team members, ensuring seamless project delivery and fostering professional growth.
* Collaborate with Client and Commercial Directors to co-lead research-focused client engagements and manage emerging issues.
Your Profile
* 4-8 years of experience in quantitative market research, preferably on agency side.
* A results-driven, can-do attitude with a passion for research excellence.
* Strong organizational and project management skills, handling multiple tasks effectively.
* A genuine interest in media and entertainment – from films and streaming to digital content and advertising.
* Excellent verbal and written communication skills in English.
* Confident user of PowerPoint and Excel; comfortable working with large data sets and tabulated outputs.
* Working knowledge of SPSS (or similar statistical software) is a strong plus.
* Experience or education in fields such as Media, Marketing, Business, Economics, Communications, Social Sciences, or similar areas. Formal degrees are welcome but not required.
* Proven expertise in designing, managing, and delivering complex research projects.
* Excellent analytical and storytelling skills with a focus on turning complex data into actionable insights and presenting these findings.
* Proven ability to build and manage client relationships.
* Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
* Positive, solution-oriented attitude with a passion for advertising campaigns and creative work – enjoys analysing what makes adverts memorable, effective and relevant.
* Robust coaching and mentoring abilities.
* Collaborative team player who thrives in a dynamic, fast-paced environment. Commitment to fostering an inclusive, empathetic, and transparent work culture.
Our Values
* Acting with Ownership- Demonstrating individual accountability
* Bringing a forward mindset- Being action-oriented, bold and entrepreneurial
* Collaborating with Curiosity- Exhibiting teamwork through togetherness
* Discussing openly, committing jointly- Sharing your views openly
* Embracing empathy- Being egoless & caring
What we Offer
At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.
Join our global team. We welcome big thinking and reward great work.
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