Company Background
Westbourne provides class-leading breakdown cover across Southern England. As a leading provider in the UK market with ambitious growth plans, Westbourne prides itself on offering inspirational customer service, including:
* Rapid response to stranded motorists.
* Effective roadside repairs, fixing over 80% of cars at the roadside.
* Prioritizing vulnerable drivers for reassurance.
* Workshop backup with priority service at company workshops and a national network of approved repair facilities to get customers back on the road quickly.
* Personalized service tailored to individual circumstances.
Services offered include:
* Roadside assistance for cars and commercial vehicles.
* Vehicle recovery for major breakdowns or accidents to any UK destination.
* Workshop repairs, servicing, vehicle maintenance, and MOT testing.
* Secure vehicle parking, often after accidents, awaiting insurance inspection or disposal.
* Motoring advice and customer support.
The company operates from key locations across the South, equipped with repair workshops, rescue recovery vehicles, and stocks of spare parts.
Job Description
Westbourne's fleet includes fully equipped service vehicles fitted with diagnostic tools for quick fault identification on cars and light commercial vehicles.
Service vans are equipped with towing gear to recover most vehicles to workshops or customer destinations.
The primary goal of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside, aiming to outperform competitors.
Breakdowns can occur at any UK location, including customers' homes. The technician's first priority is always safety and customer care.
Technicians are expected to diagnose and repair most faults on all makes and models at roadside. Additional basic repairs may be carried out in workshops.
Technicians with suitable vehicles may recover non-repairable vehicles locally (within 60 miles), with long-distance recovery handled by dedicated drivers.
Salary
The basic salary is £34,000 annually, with bonus opportunities potentially adding up to £8,000 per year.
Shift Hours
4 days on duty followed by 2 days off, with consistent start times for each 4-day shift, switching after each set of days off.
Shift options include:
- 0800 to 2000
- 1400 to 0200
About You
Our team is enthusiastic, friendly, and skilled. We seek individuals like them and offer opportunities for growth as professionals and individuals. If you're passionate about customer service, a career with Westbourne could be ideal.
Since shifts include evenings, weekends, and bank holidays, you must be prepared to work in various locations, weather conditions, and work efficiently.
Ideally, you will have at least three years of experience in a vehicle-based industry. If you're skilled at fixing cars but lack formal paperwork, we still want to hear from you.
A minimum of three years of holding a Full Category B Driving Licence is essential. Training for towing trailers will be provided if needed.
Relevant experience as a vehicle technician or a Level 3 qualification is preferred.
All candidates will undergo CRB checks. #J-18808-Ljbffr