The role
This is a secondment opportunity until the 30th September 2026
Are you looking to take the next step in your career and broaden your leadership experience within Operations?
This secondment opportunity is a great chance for someone within our Housing or Operations teams to develop their management skills, influence service improvement, and play a key role in shaping how we support our frontline services.
As Operational Support Team Manager, reporting to the Head of Operational Support, you’ll lead and motivate a dedicated team delivering high‑quality, customer‑centred support services across the Operations Directorate. You’ll be instrumental in driving consistency and monitoring and analysing performance to improve the customer experience. You’ll be empowered to be innovative and creative to design smarter, more efficient ways of working that genuinely support colleagues to deliver an excellent service.
This role offers real exposure to cross‑directorate working, training and coaching team members, process improvement, and project leadership making it an excellent development opportunity for someone ready to step into a broader, more strategic role while still making a tangible impact day‑to‑day.
Based at either Farringdon or Croydon office. You will be required to travel to either office at least 3days a week with some travel to other offices, depending on business need. This is a chance to grow your leadership capability while contributing to organisational growth and improvement.
What you’ll need
1. A proven track record of leading a successful customer-focussed service.
2. Demonstrable evidence of effective people management, coaching, motivating and inspiring large teams
3. Ability to interpret KPIs and Management Information, to enable increased performance.
4. Proven track record in managing high performing teams and of effective delivery in a service area.
5. Strong belief in our core values, customer satisfaction and business benefit driven solutions.