Salary: £45,000 - 56,500 per year Requirements: Proven experience as a Functional Consultant or Functional Lead for Microsoft Dynamics 365 CE Hands-on expertise with Dynamics 365 Customer Insights and Customer Journeys, including configuration and functional design Strong understanding of customer data platforms, segmentation, engagement orchestration, and analytics Experience delivering enterprise-scale solutions across the full software delivery lifecycle Ability to lead functional design decisions and influence solution direction Strong stakeholder management skills and the ability to bridge business, technical, and delivery teams Experience working in Agile or hybrid delivery environments Excellent analytical and problem-solving skills, with a pragmatic, delivery-focused mindset Experience integrating Dynamics 365 CE with wider digital platforms and data services (desirable) Exposure to UX, usability, and customer experience design principles (desirable) Experience in large, complex organisations (desirable) Involvement in supplier management, vendor-led delivery, or procurement activity (desirable) Responsibilities: Acting as functional lead for Dynamics 365 CE, with deep ownership of Customer Insights and Customer Journeys capabilities Leading functional solution design across customer data platforms, engagement journeys, and integrated digital services Translating business requirements into scalable Dynamics 365 CE solutions, balancing functionality, usability, security, and performance Providing functional leadership across the full delivery lifecycle – requirements, configuration, testing, release, and third-line support Advising on best practice use of customer data, segmentation, orchestration, and insight-driven journeys Overseeing functional testing, traceability, and assurance for Dynamics 365 CE implementations Collaborating with technical teams to ensure integrations, data flows, and solutions align with enterprise architecture Supporting stakeholder engagement and acting as a trusted advisor on customer engagement technologies and platforms Driving continuous improvement, innovation, and adoption across the Dynamics 365 CE estate Technologies: Support Network Security Office 365 UX UI Design More: We are Network IT, supporting our clients large-scale digital customer engagement transformation. We are seeking an experienced Functional Consultant to act as the functional lead for Microsoft Dynamics 365 Customer Engagement (CE) focusing on Customer Insights and Customer Journeys. This senior, hands-on role is based in Birmingham with a hybrid working model requiring 1 to 2 days on-site per month. We offer a fixed-term contract for 12 months with a competitive salary range of £45,000 - £56,500. Join our dynamic team and help deliver data-driven, personalised customer experiences at scale. last updated 5 week of 2026