Job Description
The purpose of the role is to be the field-based team leader with a 50/50 split.
The role will support the business in all aspects of service delivery within the region.
You will have the principle responsible for the day-to-day support for mobile delivery, review,
audit and the management of the engineers within a defined area, to audit and control and
effectively supervise the field operatives and support the Operations Manager.
Key Responsibilities
To manage the delivery of our mobile engineering works on behalf of the Technical
Services business and our clients, to support performance delivery, audit and
compliance of legislation.
To support, monitor and review constantly, self-delivery and performance, and as
required review Risk Assessments.
Assist the Operations Manager with all planned and reactive maintenance activities,
M&E and Fabric, throughout the operating sector.
Support the Operations Manager to ensure sector operational performance is optimised and engineering efficiency is at its maximum
Offer guidance and assistance to the sector engineering team
Provide holiday and sickness cover if required for the Operations Manager
Assist with the line management of a team of multi skilled mobile engineers to ensure service delivery is to the highest standards and maintained across multiple Clients.
Continually review with the Operations Manager the operating sector performance to ensure engineering efficiency and first time fix ratio is maximised whilst engineering travel and non-productive time is kept to an absolute minimum.
Professional and Personal Competencies/Qualifications
Qualifications:
? Health and Safety qualification in IOSH managing safely or equivalent.
? Relevant City and Guilds / NVQ or trade specific certifications.
Experience:
? 5 years minimum experience in a field based Engineering role
? Demonstrate an in depth understanding of Engineering legislation and codes of
practice
? Thorough understanding of Engineering installations, associated systems and
certification.
? Ability to communicate with both non-technical users and technical team members
? Ability to manage client expectations and deliver customer-focused solutions
? Comprehensive knowledge of facilities management and maintenance
? Knowledge of Handheld Smart phone Technology.
? Must be flexible, adaptable and proactive
? Ability to manage priorities and projects
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.