Used Car Handover Specialist
Location: Hinckley
Salary: £28,800 basic per annum plus other company benefits
Hours: 42.5 hours per week, 5 working days which may include weekends
Ref: 30167
Overview
Our client, a successful and rapidly growing independent car supermarket, has built a strong reputation for quality, value and outstanding service. They now seek a friendly, well‑presented Used Car Handover Specialist to support customers at the most important part of the purchase journey — collection day. If you are confident, customer‑orientated and enjoy making a positive first impression, this is a fantastic opportunity to be part of a forward‑thinking, customer‑centric automotive business based in Hinckley.
Used Car Handover Specialist Role
* Conduct final quality and presentation checks before handover — including fuel levels, cleanliness, fitted accessories and vehicle condition.
* Prepare and organise all handover documentation, such as sales contracts, finance agreements, service history, registration forms and user manuals.
* Welcome customers on collection, guide them through the vehicle handover and demonstrate key features, controls and technology to ensure full confidence in their new car.
* Deliver a professional, friendly and customer‑focused experience at every handover, maintaining brand presentation and communication standards.
* Carry out post‑handover follow‑ups where required — offering support with after‑sales queries, road‑tax, insurance or general vehicle questions.
* Work closely with sales, admin, valeting and workshop teams to ensure vehicles are prepared and ready on time, supporting smooth customer handovers and showroom flow.
Used Car Handover Specialist Requirements
* Full UK driving licence (no more than 6 penalty points).
* Previous experience in vehicle handover, delivery, or a customer‑facing role within automotive or retail.
* Strong attention to detail and high standards for presentation.
* Excellent customer service and communication skills — able to present vehicles confidently, explain features and paperwork to customers.
* Good administration and organisational skills, including handling documentation and finance/paperwork accurately.
* Willingness to work weekends and flexible hours (collections may occur at varied times).
* Ability to work both independently and as part of a team (sales, valuation, valeting, workshop, delivery teams).
All applications will be treated with the utmost confidentiality.
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