Airfreight Team Leader - Critical Accounts
The Opportunity
We are recruiting for an experienced Airfreight Team Leader to join a fast-paced and high-performing logistics operation.
This is a key leadership role overseeing a team of 6, managing high-value, time-critical and AOG shipments for Tier 1 global accounts. You will play a pivotal role in ensuring service excellence, operational efficiency, and strong client relationships in a deadline-driven environment.
The Role - Air Freight Team Leader
You will be responsible for the day-to-day leadership of the airfreight team, ensuring the smooth execution of shipments from booking through to final delivery.
Acting as the main escalation point for critical accounts, you will manage exceptions, drive performance, and ensure all shipments are handled with urgency and precision.
Key Responsibilities Air Freight Team Leader
Team Leadership
* Lead, manage and develop a team of 6 airfreight operators
* Drive high performance, accountability, and continuous improvement
* Provide support and direction in time-critical and high-pressure situations
Critical Account Management
* Oversee Tier 1 / key accounts with time-sensitive and high-value shipments
* Build and maintain strong relationships with customers
* Ensure all service level agreements and deadlines are consistently met
Airfreight Operations
* Oversee end-to-end shipment processes including:
o Bookings and airline coordination
o Export documentation (MAWB/HAWB, invoices, packing lists, DG where required)
o Customs clearance and compliance
o Tracking, milestone updates and final delivery
Exception & Escalation Management
* Act as the primary escalation point for:
o Airline delays or rollovers
o Documentation issues
o Capacity constraints
o Customs or security holds
* Drive quick and effective resolutions to protect customer timelines
Performance & Compliance
* Monitor operational KPIs including uplift success, transit times, and milestone accuracy
* Ensure compliance with industry regulations, security standards, and internal procedures
* Identify areas for improvement and implement corrective actions
Stakeholder Coordination
* Liaise with airlines, handling agents, customs teams, and internal departments
* Provide proactive communication and updates to customers
* Support continuous improvement across operations and service delivery
Experience Required Air Freight Team Leader
* Minimum 4+ years' experience in Airfreight operations
* Experience handling time-critical / AOG shipments
* Previous team leadership or supervisory experience
* Strong knowledge of:
o Airfreight processes and documentation
o Customs procedures and compliance
o Industry regulations (IATA / security requirements)
* Experience using TMS systems and airline portals
Personal Attributes
* Highly driven, ambitious, and motivated
* Flexible and adaptable approach to working hours and workload
* Strong leadership skills with the ability to inspire and develop a team
* Calm under pressure with excellent problem-solving ability
* Passionate about delivering high levels of customer service
What's on Offer
* Opportunity to lead a specialist, high-performing team
* Exposure to high-value, time-critical global accounts
* A fast-paced environment with real responsibility and impact
Package & Working Hours
📍 Middlesex (On-site)
💰 £45,000 - £50,000
🕘 Monday - Friday, 09:00 - 17:30 (flexibility required)
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