Job overview
We are pleased to be able to advertise this exciting opportunity to join our Dermatology Team as a Band 2 Receptionist/Administrator.
The post is based at York Teaching Hospital and the successful applicant will join a small team providing administration and reception cover. The role will also involve providing general information and being the initial point of contact to patients and their families.
Main duties of the job
The role involves dealing with routine enquiries, processing referrals, recording information on relevant systems and other administration tasks relating to the role. Due to the nature of the role, it involves dealing with personal and sensitive information, therefore the post holder must maintain confidentiality at all times.
We are looking for a self-disciplined and motivated individual who has good communication skills and someone who is willing to work hard alongside our existing team.
We look forward to receiving your application!
Working for our organisation
For more information about our Trust, please visit;
Our benefits
We offer a range of benefits to support our staff including:
1. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
2. 27 days holiday rising to 33 days (depending on NHS Trust service)
3. A variety of different types of paid and unpaid leave covering emergency and planned leave
4. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
5. NHS Car Lease scheme and Cycle to Work scheme
6. An extensive range of learning and development opportunities
7. Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Qualifications, Knowledge
Essential criteria
8. GCSE grade C and above or equivalent in English and Maths.
9. Computer literacy skills to RSA2, NVQ 2 or equivalent
Desirable criteria
10. Previous experience of NHS outpatient’s services/customer services
Skills
Essential criteria
11. Ability to manage own workload
12. Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients
13. Previous Customer Service and Admin Reception Experience