Job Description
Job post summary
Pay: £30,000.00 - £36,000.00 per year
Job Title: Complaints Handler
Reporting to: Aftersales Manager
Department: Aftersales
Job Description
We are looking for a Complaints Handler to join our rapidly growing Car Supermarket (stocking around 1,500+ pre-owned vehicles) based in Enfield with a competitive basic salary of £30,000 per annum (DOE) and a more than achievable first year OTE of £36,000.
Responsibilities:
1. Manage customer complaints by email, phone and in person
2. Managing a high number of inbound and outbound calls per day
3. Ensuring deadlines are achieved and closing aftersales tickets with urgency whilst maintaining a high quality of service
4. Booking vehicles in and advising on duration of repairs. Getting authorisation for any additional work / repairs that may need carrying out
5. Negotiate external repair fees and parts prices
6. Delegate repairs internally and liaise with our Warranty Company
7. Arrange refunds of repairs direct to customers
8. Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports
9. Complying with FCA rules and regul...