ABOUT THE ROLE
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctly Waitrose, passionate Partners serving food lovers.
Your strong leadership and teamwork skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. You'll keep them returning by earning their trust and loyalty, while helping to maximize sales and profit.
Please note: This role receives night shift premium pay, which is 33% of the base salary, approximately an additional £10,065 per year.
Key Responsibilities
1. Oversee the day-to-day operation of the shop in a fast-paced environment.
2. Use your commercial skills to maximize sales and profit while minimizing wastage.
3. Ensure high levels of availability, merchandising, and a legal, secure store operation.
4. Improve and maintain customer satisfaction.
5. Manage your team, including leading, inspiring, organizing holidays, and managing absences.
6. Create a supportive culture of care, belonging, pace, and productivity.
7. Lead and embed change within your shop effectively.
Essential Skills and Experience
1. Leadership experience in a fast-paced, customer-focused environment.
2. People management skills.
3. Passion for retail and understanding of the industry.
4. Resilience to support your team through change.
5. Stakeholder influence skills.
6. Advanced communication skills.
Desirable Skills and Experience
1. Experience with disciplinary and grievance processes.
2. Regulatory compliance management.
3. Personal Licence Holder.
4. Food Hygiene Level 3.
For more information, please copy and paste this link into a browser: [Link to role details]
Additional Details
* Closing Date: August 26, 2025
* Pay: £30,500 - £42,500 annually
* Contract Type: Permanent
* Hours: 37.5 hours/week, overnight, on a rota basis
* Job Level: Partnership Level 8
* Location: Lincoln, Searby Road, Lincolnshire, LN2 4DS
ABOUT THE PARTNERSHIP
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world, focusing on retail excellence, innovation, and customer service.
As Partners, we share ownership and responsibility, contributing to our success and fostering an environment of kindness, respect, and inclusivity. We encourage everyone to thrive and grow both individually and collectively.
Note: Some roles require pre-employment vetting, including DBS checks, which will be communicated during recruitment. We support flexible working arrangements to promote work-life balance.
At Waitrose, we love food and aim to create extraordinary shopping experiences by sharing our passion with our customers.
#J-18808-Ljbffr