Join Our Team as a Facilities and Workplace Experience Manager – Make an Impact Every Day
Location: University of Greenwich, Avery Hill Campus, SE9 2UG
Working Hours: Monday to Friday
Total Hours Per Week:40
Salary: £49,500pa - £51,000pa + excellent bonus and benefits package
At Sodexo, we believe that great workplaces inspire great outcomes. We're now seeking an experienced Facilities and Workplace Experience Manager to help lead and deliver best-in-class Integrated Facilities Management (IFM) across the University of Greenwich's diverse and prestigious estate.
This is a standout opportunity to work across multiple campuses, including historic listed buildings within a World Heritage setting, where service excellence, innovation and a people-first culture are central to everything we do.
About the Role
Reporting to the Head of Facilities Management & Workplace Experience, you'll play a pivotal role in driving IFM operational excellence, ensuring our hard and soft FM services consistently exceed contractual, statutory and customer expectations.
You'll work closely with Sodexo's leadership teams, the client and key stakeholders to deliver robust governance, high-quality reporting, continuous improvement and an exceptional workplace experience for staff, students and visitors.
Leading the delivery of hard and soft FM services across a complex university estate
Supporting the development and execution of FM and workplace experience strategies
Ensuring full statutory and non-statutory compliance across all campuses
Driving consistent processes, performance standards and best practice across operations
Managing KPIs, SLAs, PPMs and reactive works to minimise failures and financial risk
Providing accurate, insightful reporting to support data-led decision making
Managing campus budgets and financial processes including POs, task orders and receipting
Overseeing grounds maintenance services and fleet compliance
Supporting innovation, continuous improvement and smarter ways of working
Playing a key role in out-of-hours and emergency response when required
Championing Sodexo's people-first culture, CSR commitments and safety-first mindset
What We're Looking For
Proven experience in a senior Facilities or IFM management role
Extensive experience leading both hard and soft FM services within a large, complex contract
Strong leadership capability with the ability to drive performance across multiple workstreams
Demonstrable success delivering exceptional workplace experience
Strong commercial awareness with experience supporting account growth and value creation
Confident stakeholder management, with excellent influencing and negotiation skills
Analytical, data-led approach with experience using CMMS and performance reporting tools
Excellent IT skills including MS Excel, PowerPoint and Office suite
Flexible, resilient and solutions-focused approach in a demanding environment
What We Offer
At Sodexo, this is more than just a job—it's your chance to be part of something greater. We celebrate individuality, encourage purpose-driven work, and empower you to succeed on your own terms.
Ready to Be Part of Something Greater?
If you're looking for an opportunity where you can bring your passion, skills, and ambition to a company that truly values you, then this is it. Apply today and take the next step in your Sodexo journey.
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Please note: Sodexo reserves the right to close this advert early if we receive a high number of applications.