Overview
The Head of Technology will provide leadership and strategic direction for SEKO’s UK&IE technology function, working to ensure clear ownership, accountability, and prioritisation across all areas. This role is responsible for integrating logistics and technology teams to deliver a seamless, client-focused experience, while also addressing internal operational needs. The Technology Manager will lead a cross-functional team—including Data Analysis, Business Analysis, Integration, and Client Solutions—fostering collaboration, resilience, and continuous improvement.
This position requires strong leadership, a collaborative mindset, and the ability to deliver measurable outcomes that support SEKO’s strategic objectives and long-term success.
Key duties and responsibilities
Technology Leadership & Accountability
* Provide clear ownership, prioritisation, and accountability across all technology functions, integrating logistics and technology teams for a seamless client and internal experience.
* Documented ownership for all major technology initiatives, reviewed quarterly
* ≥90% of projects delivered within agreed timelines and specifications (measured by milestone completion rates)
Client Project Delivery
* Ensure technology initiatives are delivered punctually and meet client requirements, enhancing satisfaction and adoption.
* All technical client initiatives completed and followed up within agreed timeframes
* Client satisfaction score as measured by NPS and post-implementation survey maintains or exceeds established benchmarks
Operational Efficiency & Change Management
* Drive operational improvements and change management to support both client and internal value realisation.
* Quantifiable operational improvements (e.g., reduced processing times, enhanced data accuracy, or cost savings) demonstrated by before-and-after assessments
* Measured increase in percentage of projects with documented change management plans
Increase adoption and effective use of technology platforms across client and internal teams.
* Growth in client adoption rates of SEKO 360 platform, measured by both client numbers and feature usage
* Demonstrable decrease in manual operational tasks as a direct result of increased platform adoption by clients and vendors
Internal Reporting & Metrics Management
Establish and maintain robust internal reporting frameworks and performance metrics to drive data-informed decision-making across the organization.
* Define and regularly review key performance indicators (KPIs) aligned with business objectives and operational needs
* Oversee the accuracy, timeliness, and accessibility of internal reports and dashboards, ensuring data integrity and actionable insights
* Support cross-functional team co-ordination to identify reporting requirements, address data gaps, and implement enhancements to reporting tools
* Track and communicate progress against targets, supporting continuous improvement and accountability at all levels
* Ensure compliance with data governance, security, and privacy standards in all reporting activities
Key Skills required
* Demonstrable expertise in global freight forwarding operations, including import/export regulations, multimodal transportation (air, sea, road, rail), customs compliance, and end-to-end logistics solutions.
* Advanced proficiency in utilising logistics technology platforms (e.g. CargoWise), including workflow automation, system configuration, data integration, and reporting
* Strong capability in optimising system processes to drive operational efficiency, enhance user adoption, and support digital transformation initiatives
* Proven ability to lead and develop robust, high-quality client-facing systems and internal processes that drive greater adoption and business value
* Experience building and maintaining relationships with regional and global IT teams as a trusted business partner
* Skilled in identifying and implementing process, service, and technology improvements aligned with evolving business needs
* Expertise in designing and delivering critical programmes and initiatives that contribute directly to client outcomes, with careful management of delivery and engagement risk
* Ability to support clients in aligning their digital transformation agendas and project portfolios to achieve strategic business outcomes
* Strong research and analytical skills to propose solutions to client issues, industry trends, and technology advancements
* Effective at prioritising and overseeing multiple client projects, coordinating resources and deliverables, and supporting the growth and performance of development team members
* Collaborative approach to working with internal stakeholders, clients, and product development teams to build and improve the product portfolio
* Financial acumen to oversee project and department budgets, provide Statements of Work (SoW), cost estimates, and manage revenue and ROI of solutions and project teams
* Commitment to staying updated with the latest industry trends, systems, and software offerings
* Extensive data analytics abilities for shaping strategy, including generating insights, testing assumptions, validating proposals, adjusting solutions, improving processes, and tracking outcomes
* Ability to drive consistent standards and approaches throughout teams, ensuring delivered products are well-tested and error-free
* Strong decision-making skills in technology and methodology to meet both short-term and long-term business and technical objectives
* Excellent communication, interpersonal, and stakeholder management skills, with the ability to confidently express business and system scenarios and opportunities
* Self-motivated, systematic, and methodical approach to work, with strong analytical and problem-solving skills
* Commercial awareness and a commitment to excellence, quality, and success
* Cultural empathy, honesty, and approachability.
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