Job Title: Customer Support Programme Manager
Location: Farnborough / Hybrid
Salary: Competitive with a generous bonus + Company Car
Job type: Full time, Permanent
Working Hours: 40 Hours Per Week, Monday-Friday
Application Deadline: 20th October 2025
About Us:
At The Retail Performance Company (rpc), we support and partner with our clients to deliver exceptional customer experiences. From strategy and customer journey design to data-driven insights and people development, we provide end-to-end solutions that transform businesses and create lasting value. Our mission: to empower people and organisations to deliver outstanding customer experiences every day.
The Opportunity:
We are currently looking for a Customer Support Programme Manager to contribute to the promotion of central Customer Support programmes & initiatives. Within this role, you will take on the responsibility of line manager to a team of 16 people reporting to you.
The role will be responsible for the operational management of programmes including Accessories Sales Management, Service Retention Consultancy, Physical, Digital & Lifestyle E-commerce providing reports, insights and results to the business as well as to the client key stakeholders. A strong aftersales ba...