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We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.
This is what a career at River Island is like. And this is where yours starts.
Department: Retail Management
Employment Type: Permanent - Full Time
Location: Enniskillen
Workplace type: Onsite
Compensation: £25,500 / year
What We Are Looking For...
Responsibilities:
* COMMUNICATION
* Set up team briefs and communicate / cascade the store actions and targets
* Check business communication channels and drive actions to achieve priorities
* Effectively delegate accountabilities within the store team
* Communicate and champion current business initiatives
* Provide clear and concise communication when leading visits in your store, especially when stepping up in management absence.
* CUSTOMER FOCUS
* Work with the management team to actively improve a customer-focused culture in store and within the team
* Drive conversion, footfall, and all service KPIs in store
* Adjust approach frequently to meet customer needs and improve service
* OPERATIONS
* Create a safe & secure working environment for self, colleagues, and customers, working with the Management Team to comply with all Health and Safety & Retail Risk legislation, policies & procedures.
* Support the Management Team in ensuring all Health and Safety & Retail Risk training is completed and up to date for your team.
* Complete price events and promotional activities in line with company communication
* Drive delivery processes and productivity according to company expectations
* Ensure daily replenishment and size availability checks are completed within company timescales.
* Work with the management team to action daily stockroom walkthroughs and identify product opportunities
* VISUAL & COMMERCIAL
* Support in implementing and maintaining exceptional company layouts, sale launches, and visual merchandising standards.
* Conduct daily store walkthroughs, identifying areas needing visual attention in Management absence.
* Analyze data using company tools to ensure the Commercial File is up to date, opportunities are identified, and actions are taken. Maintain good knowledge of your store profile and performance.
* PEOPLE
* Support proactive recruitment, ensuring thorough induction for new team members
* Develop and coach Sales Advisors, providing prompt, constructive feedback and follow-up
* Handle difficult conversations in the best interest of the store and individual
* Be competent in taking notes during formal meetings and knowledgeable about people processes
* Support a culture of recognition and encourage diversity and inclusion in the store
* COST & BUDGETING
* Monitor store performance and controllable costs, taking actions to improve
* Check daily staffing deployments to ensure sufficient coverage for store priorities and KPIs
Behavioral Competencies:
* ACCOUNTABILITY: Hold self and others accountable for store operations in management absence. Take on challenges and adhere to policies and work requirements.
* DRIVES ENGAGEMENT: Motivate the team, explain work purpose, involve others, recognize contributions, and praise successes.
* DRIVES RESULTS: Achieve results under challenging circumstances, maintain high standards, and focus on timely task completion.
* EFFECTIVE COMMUNICATION: Adapt communication style, listen actively, ask questions, and confirm understanding.
* PLANNING & PRIORITISING: Plan work to meet goals, understand main tasks, and identify needed resources, delivering on time.
* PROBLEM SOLVING: Use information effectively to solve problems and identify opportunities, employing root cause analysis and planning.
This Is For You...
* Discount: 50% staff discount & uniform allowance
* RI Rewards: Discounts, benefits, financial advice, wellbeing solutions, bonus scheme
* Island culture: Kindness Cupboards, Retail Trust support
* Family Hub: Support for various family setups, enhanced maternity, paternity, adoption & fertility treatments
* Giver Island: Give as you earn scheme, dedicated day, matched funding
* Opportunities: Progression and upskilling opportunities
* Pension: Contributory private pension scheme
* Holiday: 28 days paid holiday including Bank Holidays, option to buy additional holidays
Keeping You Safe...
At River Island, we are committed to safeguarding all employees, regardless of age or role. We fulfill our obligations under the Prevent duty to stop extremism and promote British Values, including democracy, the rule of law, individual liberty, and mutual respect and tolerance.
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