IT Field Engineer (On-Site, York) Location: York (100% on-site) Rate: £26.00 per hour (£208 per day via umbrella company) Contract Length: 6 months Overview We are seeking a skilled and customer-focused Field Engineer to support our client on a 6-month contract based in York. This role involves providing hands-on technical support across a range of hardware, software, and network environments, primarily on customer premises. You will play a key role in ensuring IT systems operate efficiently, are maintained to high standards, and deliver a seamless experience for end users. Key Responsibilities Act as a Field Engineer for designated clients, supporting technologies including kiosks and service desks Provide support across desktops, laptops, servers, AV systems, and network devices Install, configure, and maintain hardware, software, and network infrastructure Perform IMAC activities (installs, moves, adds, and changes) Carry out preventative maintenance and system upgrades Test and certify PCs, networks, servers, and approved applications Troubleshoot and resolve technical issues, including follow-ups and escalations Schedule service visits and complete all required documentation Maintain excellent customer relationships and ensure high satisfaction levels Meet SLA targets and deliver timely, effective support Represent the business professionally in all client interactions Key Requirements High School Diploma or GED (or equivalent) Technical certification or Associate Degree (preferred) 1-2 years' experience in a similar IT support or field engineering role Strong knowledge of hardware, software, and networking fundamentals Excellent troubleshooting and problem-solving skills Strong communication and customer service skills Ability to work independently and manage workload effectively