The role
We are looking for a Supported Housing Team Manager to join our Supporting Independence and Care team. Reporting into the Quality Assurance and Housing Manager, you'll lead a team of Housing Assistants and Support Workers.
Please note, this is a full-time 35-hour permanent role.
You will be based at our Newport Office on the Isle of Wight and need to hold a full driving licence and have access to a vehicle for business use, as travel across the Island is required.
What you'll be doing:
* Leading a team within our Supporting Independence and Care team, reporting to the Quality Assurance and Housing Manager.
* Managing, motivating, supporting, and inspiring your team to deliver high-quality, intensive housing management and support services to residents.
* Acting as the 'local link' to ensure residents' needs are met and team objectives are achieved.
* Ensuring properties are safe and well-maintained, coordinating with other teams, and liaising with stakeholders to meet residents' care and support needs.
* Developing and promoting a performance culture focused on continuous improvement, accountability, and personal responsibility.
* Ensuring ongoing contract compliance and high standards of service delivery, maintaining contact with external stakeholders and contract owners.
What you'll need:
* Experience in intensive housing management, statutory requirements, and relevant legislation related to housing, care, and support.
* Excellent understanding of housing management law and practice; professional qualification or working towards Level 5 CIH or equivalent.
* Proven ability to lead operational housing teams delivering front-line tenancy management services.
* Strong decision-making skills with ownership and responsibility for outcomes.
* Excellent communication skills, both written and verbal, with stakeholder management experience.
* Self-motivated, able to work under pressure, meet deadlines, and resolve issues effectively.
* Ability to handle crisis situations with a focus on residents' needs and business priorities.
Closing Date: Tuesday 19th August 2025 at 23:59
Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK, with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we provide affordable homes for over 167,000 people. We understand the impact that safe, secure, and affordable housing can have on people's lives.
A career with Southern Housing offers the chance to make a difference daily, face new challenges, and develop professionally.
What's in it for you
* Pension
* Life assurance
* Healthcare cash plan
* Eyecare & dental
* Birthday leave
* Retail discounts
* Cycle to work
* Buy & sell annual leave
* Season ticket loan
* In-house training & career development
* Flexible working
Inclusion & Diversity
We strive to foster a diverse and inclusive culture where everyone is respected. We celebrate differences of thought, opinion, experience, and perspective. We want our colleagues to feel comfortable, belong, and be themselves at work, valued for their contributions and part of our One Team approach.
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