JOB OVERVIEW
We have a fantastic new job opportunity for an Administrator / Housing Support Assistantwith intermediate MS Office skills, strong organisational and communication skills and a caring nature.
As the Administrator / Housing Support Assistant you will join the Care and Support Team within a supported housing setting.
Day-to-day, as the Administrator / Housing Support Assistant you will be working alongside one other Intensive Housing Management Worker to manage health and safety of the building and to safeguard the clients that live there, by answering clients enquiries and providing reactive support to those that are in crisis, in the absence of the main support team.
DUTIES
Your duties as an Administrator / Housing Support Assistant will include:
1. Ensure that Health & Safety checks are carried out by the team in accordance with the organisation’s policies and procedures and that voids are kept to a minimum
2. Ensure safeguarding policies are followed
3. Reception duties including answering the telephone, coordinating transport when necessary, updating the appointment book and signing in and out visitors and keys
4. Process voids and report/follow up repairs
5. Engage with external partners to ensure the best outcome for residents
6. Ensure reporting documents are being completed
7. Work closely with the support team and housing officer to address any breaches of a client’s licence with the aim of preventing client evictions and focusing on tenancy sustainment
8. Report to the Senior Intensive Housing Management Worker (IHMW) to highlight any concerns regarding the running of the building that compromises the safety of the building, staff and the residents that live within it
9. Providing emotional support in a sensitive and empathetic manner, offering guidance in accordance with procedures and the boundaries of the job role
CANDIDATE REQUIREMENTS
You won’t necessarily have experience in this sector, but the organisation recognises that transferrable skills and experience are just as valuable.
They are specifically looking for candidates with the right skills and attitude, who will demonstrate and promote their values of; caring by nature, working better together and thinking for tomorrow.
Your application will be welcomed if you meet the following criteria:
10. Intermediate MS Office skills and willingness to learn new systems
11. Strong organisational and multi-tasking skills with the ability to prioritise tasks effectively
12. Excellent communication and interpersonal skills with the ability to remain calm under pressure
13. Ability to work independently and as part of a team, showing initiative and problem-solving capabilities
14. Experience in Homelessness and/or substance misuse and/or mental health is preferred but not necessary
15. Able to remain calm and professional in challenging situations to reduce conflict
BENEFITS
16. 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
17. Up to 8% contributory pension
18. Flexible working
19. Investment in your learning and development
20. Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
21. Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.
NO AGENCIES PLEASE
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13523
This job is being advertised by AWD online on behalf of a2dominion Group Ltd
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