Overview
Join to apply for the Breakfast Team Member role at Novotel Hotels.
Company description: Accor Group and its brands, hotels, and hospitality network with a focus on responsible hospitality and customer experience. Heartist culture is emphasized as part of the service experience.
Job Description
Job profile: All applicants must be happy working customer facing at all times. As a General Assistant Multi Task Team Member you will provide excellent counter and table service (when applicable) to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
Job Responsibilities
* Provide excellent counter and table service (when applicable) to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
* Maintain close daily communication with the kitchen regarding orders and promotions.
* Ensure designated bar is set up and fully stocked to the required standard (when applicable).
* Maintain the highest standard of food and general hygiene, ensuring compliance with Health and Safety requirements.
* Follow till operation procedures and security procedures.
* Provide courteous, friendly and efficient service at all times.
* Familiarise yourself with frequent hotel guests and assist in attracting more of the same clientele.
* Assist management in the departmental cleaning program and report any shift problems to the General Manager or Senior Person on duty.
* Expose yourself to the hotel’s Customer Care Principles and dress according to Hotel and Company Standards.
* Assist the Reception team with Front Desk operations and report shift problems as needed.
Qualifications
Personal profile
* Be flexible to cover the business needs
* Must have enthusiasm
* Must be punctual and reliable
* Must be adaptable
Skills / Qualities
* Strong sense of ethics
* Autonomous and responsible; able to work independently
* Self-motivated, positive, guest oriented and service minded
* Team spirit, good listening, and ability to anticipate
* Good presentation and confident speaking skills
* Fluent in English, dynamic, sales oriented
* Capable under pressure, knowledge of food hygiene and H&S regulations
Additional Information
Breakfast shifts commence from 05:30am. Adequate transportation to arrive on shift is required.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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