Our client, an employer of choice, is currently recruiting for an IT Support Analyst to join their team on a fill time, permanent basis. Key duties will include: * Ensuring all service desk requests are prioritised correctly * Reviewing support requests in a timely manner * Troubleshooting a range or IT issues * Handling requests via phone, web and in person * Working with team members to share knowledge * Assisting with the set up of AV systems * Contribute to IT projects * Updating documentation, where required The successful candidate will have: * Experience of ticketing systems * Excellent communication skills * A passion for problem solving * Strong customer service ethic * Experience working to deadlines * Willingness to learn If this role looks like your next challenge, please contact Jamie ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions