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Customer Service Agent-Edinburgh Airport, Edinburgh
Client: Swissport
Location: Edinburgh, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 2d0c1da6d4f0
Job Views: 2
Posted: 02.06.2025
Expiry Date: 17.07.2025
Job Description:
Overview
Customer Service Agent
Pay: £11.79 per hour, increases to £12.01 on completion of your probation.
Location: Edinburgh Airport
Hours: Your shift can fall between 02:30 and 00:30 (including weekends, public holidays)
Shift Pattern: This is a 4 on and 4 off shift pattern
Are you dedicated and customer-focused? We are looking for individuals like you to join our team as Customer Service Agents. At Swissport, you will play a crucial role in delivering exceptional service to our passengers and clients.
Responsibilities
* Greet passengers and provide friendly, professional assistance throughout their journey.
* Assist passengers with check-in procedures, luggage handling, and boarding processes.
* Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
* Ensure compliance with airline and airport regulations, including security and safety protocols.
* Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
* Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
* Perform administrative tasks, including data entry, documentation, and reporting as required.
Qualifications
* Prior experience in customer service, hospitality, or related fields is advantageous.
* Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
* Ability to resolve issues effectively.
* The ability to work under pressure and adapt to client needs.
* You must have a full 5-year/unemployment/education history within the UK.
* Proof of right to live and work within the UK.
* You must have been living within the UK for 5 years to be considered for this role.
* 2 x proof of address.
* Attention to detail and accuracy in handling passenger information and documentation.
* Employee Airport Discounts
* Paid Car parking when working
* Free uniform and PPE kit
* Access to our Employee Assistance Programme - 24/7 wellbeing support.
* We offer a great work-life balance with rosters issued 28 days in advance.
* Annual leave requests responded to within 7 days.
* A skills-based grading structure, offering career development and progression.
* And much more!
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Apply today to embark on a rewarding career in the aviation industry!
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
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