Loss Prevention Investigator Permanent
We are looking for a Loss Prevention Investigator to join our friendly and dynamic team here at Waterstones in the Southwest of England. To be a field based, security and shrink expert, working to identify potential risks/losses to reduce loss in your given area.
To prioritise and visit Waterstones, Foyles, and Blackwells stores in your remit on a need’s basis, based on risk to the business.
You will reduce shrinkage and cash loss by identifying risk in stores and providing solutions, coaching and support to store teams.
Proactively investigate reported thefts, data, and missing stock to identify and apprehend offenders. Building criminal cases resulting in arrest and prosecution of offenders.
Use data and instore intelligence and Security Systems to identify and analyse trends and similarities across active cases and collaboratively work with the wider LPI team to glean and share information to identify and prosecute offenders.
To establish professional working relationships with internal stakeholders, law enforcement and outside agencies to further reduce risk and loss to the business.
To undertake other requests and projects as set by the Loss Prevention manager to support the Business Operation.
Knowledge of loss prevention policies and practices.
Knowledge of case building, the criminal justice system and its process, as well as judicial interventions: IT literate - Efficient in using a variety of platforms and software, including Microsoft Office, Outlook, In-house transaction monitoring software and intelligence sharing programs.
Knowledge on data mining best practises, industry standard investigation and interview techniques (PACE, WZ etc) preferable.
Full UK driving licence.
Ability to make decisions as needed with minimal supervision.
We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping out in our lovely Café W’s, or keeping the wheels turning efficiently behind the scenes. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one).
In return, you will be working in a role that can make a real difference to Waterstones, work in a friendly and dynamic team and get to benefit from our excellent discount in shops and waterstones.If you have the relevant essential experience and you are interested, we would love to hear from you.