If you have great administration and customer service skills this could be perfect role for you!
As our Client Care Administrator, you will be part of our Client Care Team and will be dealing with a variety of administration tasks along with dealing with both inbound and outbound calls. Our team are committed to ensuring that our clients have a smooth and supported journey throughout. You will play a vital role in our clients onboarding and sales process.
Fantastic bonus potential - OTE £5,500 per year.
ABOUT YOU
* Passionate about providing amazing customer service
* Proud of the work and service you deliver
* A team player
* Hard working and take pride in all you do
* Enthusiastic and hardworking
WHAT YOU’LL BE DOING
* Manage centralised sales team inbox for the team, dealing with a variety of queries. Ensuring that emails are dealt within agreed service levels by responding to queries or redirecting to the query to the correct team/individual.
* Loading of leads from our partnered agents and other information sources into the business systems correctly and within agreed service levels
* Liaising with our partnered agents via email and phone in relation to their leads and clients, providing them updates and assisting with any queries.
* Handle a variety of inbound and outbound calls into the sales team in a timely and professional manner whilst maintaining a high level of customer service.
* Making outbound calls to chase and assisting clients with their initial documentation and taking initial payment from our clients at initial stage of their transaction.
* Making outbound calls contacting estate agents for sales memorandums.
* Working closely with our sales executives to ensure our clients journey from initial contact is streamline and of high quality customer service.
* Work closely with other teams and departments to deal with queries for our clients.
* Setting up and updating our systems for new partnered agents and their team.
* Producing and assisting with report making.
* Working as a team to meet team and company targets, as well as meeting individual targets daily.
* You will develop an strong understanding of our sales team, our USP’s and business throughout to assist you within your role.
* You will develop objection handling skills to assist with client queries
SKILLS AND EXPERIENCE
* Customer service experience
* Experience in working to and exceeding targets
* Knowledge of Microsoft programs – Word/Excel/PowerPoint
* Experience in multi-tasking by completing various tasks in a fast paced environment
* Excellent telephone manner with the ability to build relationships
* Excellent written and verbal communication skills
* A team player with a 'can do' attitude.
WORKING HOURS
Standard working hours 9-5.30pm Monday to Friday.
Please note you will be required to work 10:30-7pm shift a week and also add one Saturday 9-3pm per month (paid in addition to salary).
We welcome applications from all suitably qualified candidates regardless of their race, gender, disability, religion/belief, sexual orientation or age.
If you have a disability and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you in the application process, assessments (if required) and interview. Any disability related information you disclose to us for this purpose will not be used to determine your capability for the role, but purely for the purpose of making reasonable adjustments during the recruitment process.
If you require this job advertisement in a different format, additional support with your application, or need to discuss any reasonable adjustments please contact HR@simplypropertylawyers.co.uk.
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