This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.
Luminance, a market-leading AI company, is seeking a Legal Onboarding Specialist to join our dynamic and growing global Onboarding Team. The company has grown by 5x over the last 2 years, raised a $75m Series C funding round in 2024 and it rapidly expanding globally, with enterprise customers.
This role offers a unique opportunity to work with a diverse client base, including in house teams in over 60 countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customer’s current contract management processes.
Responsibilities
* Onboard and implement the company’s legal AI technology to support integration into customers’ contract management processes.
* Collaborate with the Customer Success Manager to ensure customers achieve success from the outset.
* Work with a diverse client base across multiple countries and enterprise clients.
* Coordinate onboarding activities and manage timelines to deliver a smooth customer experience.
Qualifications
* Understanding of contract law including negotiating commercial agreements.
* High attention to detail.
* Project management skills and ability to manage multiple projects at one given time.
* Ability to work effectively both independently and as part of a team.
* Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience.
* Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement.
* Comfortable with learning and utilizing new software and technology efficiently. Enthusiastic about the intersection of legal services and emerging AI technologies.
* Undergraduate degree at a 2:1 level, or equivalent in a relevant field.
* Legal experience considered favourably, for example 2+ years paralegal experience or in a legal support role, with the ability to understand legal contracts, negotiation positions and processes. Familiarity with contract management and legal technology is a plus.
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