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Technology Support Specialist
Apply locations River Cats Business Office time type Full time posted on Posted 4 Days Ago job requisition id R1075
POSITION: Technology Support Specialist
DEPARTMENT: Technology Operations
MANAGER: Director, Technology Operations
WORKSITE LOCATION: 70% Sutter Health Park / 30% Golden 1 Center
Job Summary:
The Sacramento Kings seek a highly motivated Technology Support Specialist to join our team! In this role, you'll contribute to the team that has built the world's smartest entertainment and sports complex. Our passionate technology professionals deliver outstanding service to team members, fans, and our community. As a Technology Support Specialist, you'll serve as the Sutter Health Park service desk's primary contact for resolving Level 1 & 2 incidents related to hardware, software, and peripherals.
Responsibilities:
* Deliver exceptional customer support across all communication channels
* Identify, prioritize, and resolve incidents according to established SLAs
* Procure desktop and laptop hardware
* Create high-quality technical documentation promptly and accurately
* Provide rotational after-hours and weekend support as needed
* Administer user accounts in Active Directory and Azure
* Perform additional duties as assigned
Requirements:
* 1-3 years of professional experience in end-user desktop support or computer operations
* Strong analytical and problem-solving skills
* Flexibility to work variable schedules
* Commitment to professional development and technical training
* Experience with:
o Active Directory
o Windows 10, 11
o MacOS
o Remote support for handheld and tablet devices
o Office 2016/2019/365
o Remote desktop support
o Printer and peripheral troubleshooting
* Detail-oriented, self-motivated, and driven
* Ability to manage multiple tasks and projects in a fast-paced environment
* Physical capability to lift 25-45 pounds and work with equipment including hand trucks, dollies/carts, power drills, and related tools
Compensation
* The salary range for this position is $45,000 - $50,000.The compensation package offered will be based on multiple individualized factors, including a candidate's job-related knowledge, skills, and experience.
Benefits and Perks:
* Comprehensive Medical, Dental, and Vision benefits for employees and dependents
* Paid Time Off +11 Paid Holidays, and Summer Fridays
* Employer 401(k) match
* Cell Phone Stipend
* Paid Parental Leave
* Flexible Spending Accounts (Medical and Dependent Care)
* Company-paid Long Term Disability insurance, Life, and AD&D Insurance
* Employee Assistance Program
* Sacramento Kings home game tickets, team store discounts, and more!
About Us
Kings continue their mission to profoundly impact the Sacramento region on- and off-the-court. When technologist and entrepreneur Vivek Ranadivé purchased the team in 2013, he committed to building a world-class arena in Sacramento. Golden 1 Center – opened in 2016 – is now recognized as the world’s most technologically advanced and sustainable arena in the world. Through Golden 1 Center and a $1 billion investment in the community, Sacramento is seeing dynamic economic growth, a revitalization in the downtown, and newfound energy shaping the next great American city. Recently, the organization has been recognized as Fast Company’s “Most Innovative Company in Sports,” owners of Sports Business Journal’s “Facility of the Year,” and leaders in sustainability by the Natural Resource Defense Council, Green Sports Alliance and the Huffington Post.
Team Member Experience:
Diversity and Inclusion - At the Kings, we are passionate about creating an inclusive workplace that promotes and values diversity. We embrace the importance of establishing an environment in which all our team members can feel valued, included and empowered.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Wellness Programs:
The Sacramento Kings are dedicated to providing opportunities for Team Members to make steps towards a healthier life and plan to host 2 – 4 events monthly based on many facets of wellness including: Physical, Mental, and Financial
Team Member Engagement:
Monthly All Team Member Meetings
Team Member Appreciation Week
Team Member Engagement Surveys
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