Job Summary
The Saxon Spires Practice cares for 16,500 patients across 2 sites. We provide high quality, compassionate and accessible patient care in our community. We are looking to recruit a part-time Receptionist to join our reception team. The successful candidate will be patient focused, providing a first class level of service to our patients, well organised and a great team player with strong interpersonal skills.
Hours: Approximately 20 hours per week, with additional hours required to cover annual leave or sickness.
This is an essential role helping to provide a welcoming and professional service to patients, staff and visitors to the practice.
Please note, previous applicants need not apply.
Main duties of the job
You will provide effective and efficient reception services in a professional and courteous manner. We are looking for an enthusiastic, motivated person who thrives in a busy working environment and enjoys dealing with members of the public. You will be the first point of contact for patients, on the telephone and in person, handling all enquiries efficiently and courteously.
About Us
Saxon Spires Practice is a large, rural dispensing practice situated to the north of Northampton. We have 8 partners, 4 salaried GPs and 1 long term locum providing care for 16,500 patients across 2 sites - Guilsborough and Brixworth, and the surrounding villages. We are a teaching practice with GP Registrars, Foundation Doctors and medical students under supervision of our GP Trainers. In addition to the Doctors we have an excellent Nursing Team across both sites. The 0-19 Team is resident at our Guilsborough site. There is also an independent pharmacy on site at Guilsborough.
Details
Date posted: 24 September 2025
Salary: Depending on experience
Contract: Permanent
Working pattern: Part-time
Reference number: A0653-25-0005
Job responsibilities
The Purpose Of The Role Is To:
* Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
* Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision clerical support to clinical staff and other members of the practice team
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties And Responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
* Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
* Maintaining and monitoring the practice appointments system
* Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
* Taking messages and passing on information
* Filing paperwork
* Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
* Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
* Clearing and re-stocking of consulting rooms as required
* Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
* Ordering, re-ordering and monitoring of stationery and other supplies
* Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
* Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: using personal security systems within the workplace according to practice guidelines; identifying the risks involved in work activities and undertaking such activities in a way that manages those risks; making effective use of training to update knowledge and skills; actively reporting health and safety hazards and infection hazards immediately when recognised; keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role; reporting potential risks identified; demonstrate due regard for safeguarding and promoting the welfare of children.
Equality And Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation; respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues; behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development; taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will: alert other team members to issues of quality and risk; assess own performance and take accountability for own actions, either directly or under supervision; contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance; work effectively with individuals in other agencies to meet patients needs; effectively manage own time, workload and resources.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to: communicate effectively with other team members; communicate effectively with patients and carers; recognise peoples needs for alternative methods of communication and respond accordingly.
Other
The post-holder will contribute to the implementation of services: apply practice policies, standards and guidance; discuss with other members of the team how the policies, standards and guidelines will affect own work; participate in audit where appropriate.
Qualifications
Essential
* GCSE grade A to C in English and Maths (C or above) or equivalent
* Reception or customer care experience
* Telephone and IT skills
Desirable
* Previous experience of working in GP Surgery or Hospital
* Have previously used EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: The Saxon Spires Practice
Address: Saxon Spires Practice, Northampton Road, Brixworth, Northampton, NN6 9WU
Employer's website: https://www.saxonspires.co.uk/
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Seniority level
* Entry level
Employment type
* Part-time
Job function
* Administrative
* Industries: Administrative and Support Services
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