Salary: £28.5K basic with an OTE of £35K
Location: Mill Hill
Closing Date: 31/10/2025
Working Hours: Varied
Service Advisor Career Opportunities in Mill Hill
Duties
* Greet all customers cheerfully and attend to their requirements promptly.
* Obtain and record full customer/vehicle details and accurate descriptions of work to be carried out.
* Liaise with the Foreman/Service Manager on vehicle progress in the Workshop.
* Inform customers of any delays in completion, complying with the company pledge.
* Maintain the Workshop loading system.
* Inform customers of any work that cannot be carried out and arrange future appointments.
* Prepare cash and account invoices.
* Present invoices to cash customers and receive payment before vehicle removal.
* Handle customer queries and complaints.
* Work with the Service Manager to ensure workshop labour potential is fully utilized.
* Ensure warranty information is recorded on Job Cards.
* Liaise with Parts Department regarding parts on order and upcoming bookings.
* File Job Cards and documentation.
* Be flexible to cover various duties as required by management.
Responsibilities
* Promote good customer relations.
* Ensure customer instructions are recorded and followed.
* Sell available labour and services.
* Support and implement the company's Quality System.
* Observe fire and safety regulations at all times.
If you believe you’re the right fit, please send your CV and cover letter explaining why this is the right career move for you. We are an equal opportunities employer.
About Glyn Hopkin: Glyn Hopkin Group is one of the UK’s largest automotive dealership networks, operating over 35 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire, and Bedfordshire. We work with major manufacturers including Alpine, Dacia, MG, Nissan, Renault, Suzuki, and Kia, providing new & used cars, vans, and supporting services such as Motability, business, and fleet solutions. We also offer servicing, repairs, parts, and accessories.
Glyn Hopkin is an EOT company! Employee Ownership Trust.
This means the company is owned by its employees, offering benefits such as increased security and the potential for annual bonuses up to £3,600, tax-free after 12 months of employment.
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